Job Details

Claims Handler Level 2 - (P/T, Job Share or F/T)

United Kingdom - England - Manchester

Job Posting: 06/04/2018
Travel: No
Requistion ID 180003KQ


Job Description

Location: Manchester

(P/T, job-share or F/T)


The opportunity:

To provide and support a world class, front line, focused claims service that supports the achievement of departmental objectives by placing customers at the centre of all we do, working within a multi skilled High Net Worth environment.

This role is available full-time, as a job-share, or part-time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

Key Responsibilities:

  • Promptly handles and positively resolves all enquiries from customers, Brokers and external contacts by taking ownership and being accountable to ensure delivery of a focused world class claims service.

  • Reviews, resolves and proactively finalises claims within authority limits ensuring settlement at an optimum level with consideration to business implications.

  • Maximise productivity and profitability within the team.

  • Contribute to a positive and supportive team culture.

  • Supervisory responsibilities on an ad hoc basis as required.

 Your skills and experience:

  • Ability to deliver excellent customer service

  • Ability to work in a team/team player.

  • Technical knowledge of products and services.

  • Understand legislation and legal liability.

  • Understand industry standards and protocol.

  • Ideally attained Cert CII qualification or progress towards it.

  • Knowledge of claims agreements.

  • Interpretation of policy cover.

  • Cope with varying workloads and pressures.

  • Good & effective negotiation skills.

  • Decision making.

  • Ability to coach; motivate & develop where appropriate.

The Reward:

The competitive salary offered for this role is dependent on experience. As well as this we offer an excellent lifestyle benefits package which includes –

  • Discounted gym membership,

  • 22 days holiday plus an additional 3 volunteering days

  • Discounted gadget insurance

  • Annual company bonuses

  • Contribution to medical cover

  • Discounted technology offers

  • Virtual GP appointments

  • Free flu jab

  • 12% pension

  • Discounted will writing service

At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share and an element of working from home or compressed hours.  Please talk to us at interview about the flexibility you may need.

Who we are:

Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Further information:

At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We're also happy to consider flexible working arrangements and welcome applications from everyone…

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.