Transformation Program Leader

RCIS (Rural Community Insurance Services), a division of Zurich North America, is currently seeking a Transformation Program Leader of Crop IT to work out of Zurich’s RCIS location in Anoka, MN, or conversely, remotely from the State of Minnesota and will report to the Head of Crop IT as part of the IT Strategy and Application Development team based out of our North American Headquarters in Schaumburg, IL.

The Transformation Program Leader will act as the leader, key influencer, and strategic catalyst for enterprise-wide transformation initiatives leading to organizational, process, and technology improvements.

Responsibilities may also include:

• Leading a diverse functional IT team, setting objectives, reviewing performance, and participating in selection/promotion decisions to ensure the team has the necessary skills and understanding to deliver the team's objectives 

• Establishing financial Key Performance Indicators and budgets for work unit and (where appropriate) external suppliers, in order to optimize business performance in line with set objectives 

• Developing, proposing, and leading the implementation of IT initiatives to improve processes, develop policies and generate innovation to maintain regulatory compliance and/or deliver process or product enhancements 

• Partnering with key stakeholders

• Contribute to wider IT strategy, adapt, and implement this strategy in own area of responsibility, develop processes and review policies relevant to functional/business discipline in order to ensure they are in line with strategic business objectives 

• Complete an in-depth diagnosis of customer needs, issues and business drivers and recommend process and system improvements to enhance customer service 

• Act as a single point of escalation in a functional area of IT to support internal clients and solve the most complex requests and issues, acting within group IT policy and engaging IT colleagues and external suppliers where necessary

• Leading a large software development team in Agile software development for critical applications that support the business

RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980.  Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.

Basic Qualifications:

• Bachelors Degree and 10 or more years of experience in the Project Management area
  AND

• Experience with Microsoft Office

• Knowledge of tools, concepts, methodologies, and techniques of business process reengineering, change management, performance metrics and measures, customer assessment, cost/benefit analysis, benchmarking, process mapping/simulations, data collection, problem identification

• Experience at multiple levels in insurance industry

• Knowledge of existing and emerging technologies and how those technologies can be used to improve insurance business processes

• Enterprise-wide program experience

• Knowledge of organizational design and development

• 3 or more years of people management and development experience

Preferred Qualifications:

• MBA preferred

• In-depth knowledge of tools, concepts, methodologies, and techniques of business process reengineering, change management

• Experience with performance metrics and measures, customer assessment, cost/benefit analysis, benchmarking, process mapping/simulations, data collection, problem identification

• Extensive broad-based knowledge of insurance industry including detailed knowledge of insurance business processes

• Agile experience and Microsoft Technologies such as .NET, SQL Server, JAVA

Relocation Assistance Available

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE Disability/Veterans 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Anoka, AM - Minnesota Virtual Office
Remote Working: Hybrid
Schedule: Full Time
 
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