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Crop Technical Account Manager


We are currently looking for a Technical Account Manager (TAM) to join our RCIS team. The role can work from an RCIS or home office, preferably in Minnesota, South Dakota, Nebraska, or Kansas.


RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.


Our Technical Account Managers (TAM) handle industry-leading technology that gives agents, farmers and team members access to information when, where and how they wish. Their versatility and expertise is vital to managing some of our largest accounts. This TAM will have a variety of responsibilities from; trouble shooting technology issues; working with our internal software development team; performing GAP analysis; and being the liaison with the field, product, and IT services.


Key Accountabilities


  • Coordinate and lead activities with business owners to gather detailed requirements through interviews, documentation and facilitated working sessions for approved projects and enhancements.
  • Monitor business decisions and manage requirements documentation and communication.
  • Organize and manage multiple assignments with competing priorities and deadlines, while adhering to departmental guidelines and expectation.
  • Evaluate project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.
  • Lead analysis of requirements to determine the systems’ potential and define impact on other business units and systems.
  • Business Travel, as required up to 50% on average during the year.



Basic Qualifications


Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area




High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area




  • Process reengineering, e.g. LEAN/Six Sigma, Continuous improvement methodologies
  • Process modeling tools
  • Business Systems Integration


Preferred Qualifications


  • Experience in acting in a subject matter expert role for intermediate to complex enterprise projects
  • Able to identify and consider business implications of the application of technology to the current business environment
  • Ability present in multiple delivery channels including virtual and in person to inform and explain RCIS technology in individual, small, and large group settings. 
  • General knowledge of insurance service industry including knowledge of business processes and processing
  • Must possess in-depth, strong problem solving analytical skills
  • Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message
  • Hands on experience with change management tools/methodologies
  • Proficient in using computer based tools
  • Demonstrated Customer Relationship Management Skills with the ability to communicate effectively to customers, IT and business staff.
  • Ability to effectively manage workload, meet assigned timelines, demonstrate urgency & resolve complex problems both independently and as part of the team.



A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Arkansas Virtual Office, AM - Anoka, AM - Kansas Virtual Office, AM - Nebraska Virtual Office, AM - South Dakota Virtual Office

Remote Working: Yes

Schedule: Full Time


Linkedin Recruiter Tag: #LI-PC1 

Nearest Major Market: Little Rock

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