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Data & BI Operations Manager

85929

Our opportunity

Data & BI Operations Manager

In this role, you will be responsible for the delivery of Enterprise Data Analytics & Architecture delivery services across all platforms, including integration points between them, managing an operations team. You will proactively manage operational processes and topics and effectively address escalations related to application issues and drive service improvement.

 

Your role

 

This is the content of the role that the successful candidate will be accountable for. Provide an overview of the responsibilities, what is expected what will the candidate have to do

 

As Data & BI Operations Manager, your main responsibilities will involve:

 

  • Coordinate the service operations for assigned application portfolio and support the Subject Matter Experts as well as Service Delivery Manager by following standard Service Management processes (Incident Management, Change Management, etc.)
  • Maintain application and manage operations team according to Service Level Agreements
  • Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business
  • Engage in major incident management and problem management
  • Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.)
  • Contribute to the service management strategy and definition of reusable frameworks
  • Participate on customer satisfaction management and service improvement programs, as well as escalation and complaint management

 

 

Your Skills and Experience

 

As Data & BI Operations Manager, your skills and experience will ideally include:

  • University level education or equivalent
  • Over 5-8 relevant years of experience
  • Solid understanding of ITIL processes – Incident and Request Management, Change Management (e.g.ITIL)
  • Atlassian tooling: JIRA, bamboo, bitbucket (DevOps) and SNOW tool
  • Knowledge of BI tools and basic technical background (at least one of SAP Analytic Cloud (SAC and BTS), JAVA, TIBCO EBX MDM)
  • Fluent in English (spoken and written)
  • Communication/presentation skills, team management, relationship management
  • Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity

 

Additional Information

 

 As well as a competitive salary and a yearly bonus we offer benefits package which includes:

  • Option to work remotely within Spain even up to 100% - you choose
  • Flexible working hours
  • Wide range of internal and external trainings
  • Free English, German and Spanish classes depending on the needs
  • Ticket restaurant
  • Life Insurance
  • Pension Plan - after 1 year in the company
  • Referral bonus if you bring other talented people like you
  • Special banking and insurance conditions
  • Exclusive Employees discounts

#LI-Hybrid

Primary work location is Barcelona, Poblenou. Please apply with your CV in English by clicking on the button “Apply online”.

 

Who we are

 

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

 

So be challenged. Be inspired. Help us make a difference.

 

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability

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