Business Change & Engineering Lead

Our opportunity

Are you passionate about enhancing customer and employee experiences by simplifying and digitalizing insurance business and functional processes? As a Business Change and Engineering Lead at Zurich Insurance Group, you will engage with Business Units and Group Functions globally to rethink and reinvent the way we provide services to our customers and stakeholders. Your role will be pivotal in driving continuous improvement and transformations through process re-engineering and redesign, aiming to deliver more effective and efficient services by increasing productivity. You will leverage cutting-edge Artificial Intelligence and digital technologies to drive innovation and transform the business, ensuring we stay ahead in a rapidly evolving industry.

Your role

As a Business Change and Engineering Lead within the Business Change and Engineering team, your main responsibilities will include: 

• Designing and Implementing Process Changes: Improve business outcomes and customer experiences by increasing productivity.
• Driving Continuous Improvement: Enhance the insurance value chain, from sales and distribution to finance operations, underwriting, and claims.
• Product Engineering and Re-engineering: Conduct market research, design and re-engineer insurance products, and ensure compatibility with relevant platforms and UX standards.
• Leveraging AI and Automation: Implement and leverage Artificial Intelligence technologies and automation to accelerate business transformation and successful adoption.
• Digitalization: Drive the digitalization of core insurance business processes to enhance efficiency and effectiveness.
• Defining and Developing Solutions: Coordinate and engage with various technical and business expertise to define and develop fit-for-purpose Technology, Data, Process, Product solutions and implementation plans.
• Managing Programs: Manage portfolio or individual programs either directly or via other program managers, ensuring alignment with Group Strategy and financial plans.
• Change Management: Ensure appropriate change management and implementation in the business, including transition to “business as usual” model.

Your Skills and Experience

As a Business Change and Engineering Lead your skills and qualifications will ideally include:

• Extensive Experience: At least 10 years of operational and business experience, including insurance-related functions such as underwriting, sales, claims, or customer support.
• AI Expertise: Experience in implementing and leveraging generative AI technologies to accelerate business transformation and successful adoption.
• Project Management: Advanced project management and program management skills with a proven track record of leading large programs across different functional areas and geographies.
• Process Engineering: Demonstrated experience with Six Sigma/Lean methodologies, process re-engineering, and automation.
• Analytical Skills: Strong quantitative and analytical skills to generate insights from various data sources.
• Leadership: High confidence in managing senior stakeholders and bringing thought leadership to influence and shape new end-state targets and delivery methods.
• Communication Skills: High degree of communication and negotiation skills, coupled with the ability to build relationships at all levels.
• Strategic Thinking: Ability to understand the business strategy and turn it into actionable plans, simplifying complex environments.
• Technical Excellence: Proficiency in defining and utilizing frameworks such as capability models, process frameworks, and product models.
• Goal-Oriented: Highly goal and result-oriented, with a strong emphasis on achieving measurable outcomes.
• Language skills: Fluent in English and a second European language is a must

What we offer?

 As well as a competitive salary and a yearly bonus we offer:

• Option to work abroad up to 25 days yearly
• Over 300 euros to set up your home office and additional monthly home office allowance
• Wide range of internal and external trainings, including free English, German and Spanish classes depending on the needs
• Ticket restaurant or flexibility to exchange it for other benefits
• Life, accident, and Health Insurance
• Collective Life Retirement Plan
• 2000 referral bonus if you bring other talented people like you
• Special banking and insurance conditions plus Exclusive Employees discounts
• Functional diversity benefits
• Events: summer and Christmas party, different activities like hiking, investment, beach volley club and many more
• No dress code

#LI-Hybrid

Primary work location is Barcelona, Poblenou. Please apply with your CV in English.

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

Diversity & Inclusion

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  ES - Barcelona 
• Schedule: Full Time
• Recruiter name: Marta Perez Llonch