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IT Change Manager


Our opportunity


Our global organization is growing fast and requires some support and steering on how we operate. Become part of our organization and contribute to our key activities to manage our Services.


Our department provides IT Services to the Group and to Business Units worldwide. We want you to manage key elements of our Customer Success Stories – from Demand to Delivery. Use the O365 Suite and other innovative tools to run and improve processes across the organization.


Become an IT Change Manager within Zurich’s Group “Finance, Investments, Treasury & Payments (FIT)” team - that provides IT services to the global Zurich finance customer community- and work with us on innovative technologies and operations, automation projects with a full end-to-end approach. Within this role, you will learn how we operate, and you prepare for your next career step. 


Your role


As an IT Change Manager you will owe the change management lifecycle within the department and grow into additional customer-focused activities.


Your main responsibilities will involve:


  • Monitoring the lifecycle of change requests.
  • Agree prioritization of Change Requests with Change Request owners/requestor.
  • Manage change request portfolio
  • Develop processes for standard, normal or emergency changes.
  • Develop methods and tools to automate change control processes to enable continuous improvements.
  • Define and measure success metrics and monitor change progress.
  • Collaborate with different teams to ensure the successful execution of the end-to-end change management cycle.
  • Ensure that information is communicated to impacted audiences.
  • Manage stakeholder relationships.
  • Proactively identify and implement improvements to the change management strategy & methodology. Produce service improvement plans and root cause analysis.
  • Track and follow-up service improvement actions agreed for completion within SLA through e-mails, phone calls and regular checkpoint meetings.
  • Review the effectiveness of change implementation, identify and evaluate opportunities for continuous improvements. 


Your Skills and Experience


As an IT Change Manager your skills and qualifications will ideally include:


  • 5+ years working in similar Change Management roles.
  • Fluent in English. Other languages are a plus.
  • Good understanding of ITIL processes (preferably ITIL Certified) such as Change Management, Incident Management, etc.
  • Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information.
  • Sound Experience in liaising with key stakeholders (internal customers, internal Service Providers) and building proper work relationships.
  • Experience in key processes of the Change Management lifecycle.
  • Experience in working in global corporates and being able to work in a reliable, independent, and diligent manner.
  • Proficient Knowledge of Standard Microsoft tools and SharePoint/O365.
  • Extroverted and persistent personality with the ability to drive processes within a delivery organization.
  • Ability to communicate with Stakeholders and resolve issues independently.
  • Strong organizational and time management skills.
  • Ability to work in a demanding environment, handling multiple competing priorities and with rapidly changing requirements.
  • Experience with agile software tools such as Jira, Confluence.


Additional Information


 As well as a competitive salary and a yearly bonus we offer benefits package which includes:


  • Option to work remotely within Spain even up to 100% - you choose
  • Flexible working hours
  • Wide range of internal and external trainings
  • Free English, German and Spanish classes depending on the needs
  • Ticket restaurant
  • Life Insurance
  • Pension Plan - after 1 year in the company
  • Referral bonus if you bring other talented people like you
  • Special banking and insurance conditions
  • Exclusive Employees discounts


Primary work location is Barcelona, Poblenou. Please apply with your CV in English by clicking on the button “Apply online”.


Who we are


Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.


Diversity & Inclusion


At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.


So be challenged. Be inspired. Help us make a difference.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  ES - Barcelona 
  • Remote working: Yes
  • Schedule: Full Time
  • Recruiter name: Maria Eugenia Torres


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