International Programs Team Lead

#LI-Hybrid.

Hey!

I am Paula, the recruiter for this role. I love traveling, especially to international destinations, and sushi is my favorite food. Additionally, I enjoy flamenco fashion and dancing sevillanas. As you can see, enthusiasm and diversity are part of my daily life. Lovely to meet you!

Perhaps this is the 10th Job Description you read today, sitting on your couch with Netflix playing in the background, or contemplating your life planning to refresh your career. I am sure by now all offers look the same.

I will be honest with you, at Zurich we do not claim to be perfect, but we are pretty cool! If you want to know why, keep reading!

But first, THANK YOU for showing interest in our company. We know that a job search can be challenging, but don’t worry, what goes around comes around!

Let’s get straight to the point! I will try to sum up our DNA in 2 essential points:

• We love volunteering but we prefer to be Change Activists. What does that mean? We focus our efforts in helping youths in risk of social marginalization and fighting climate change by reforesting parks or woods in Madrid and in the Doñana Forest. In 2024, we achieved more than 20,000 hours of activism.
• At Zurich we say it loud and clear: We are proud of our colors, we believe that a diverse and inclusive team makes the difference. We don’t discuss disability, we discuss capability! We want you to be yourself, without closets in between or glass ceilings making you fragile. 50% of our high responsibility positions are occupied by women (including our Executive Committee). Do you know that we produce our own podcasts about gender identity? We are building a company were everyone is welcome!

At this point you might be asking yourself: Susana, how will be my day to day wearing the blue sweater?  I asked that question too.

As the Lead of the Financial Lines, Prime, and CABT Portfolio Management team within IPZ SC Spain, your primary responsibilities will include:

Responsibilities:

• Lead a team of 5-6 employees in the Financial Lines, Property Prime, and CABT implementation team. Develop the team, train new joiners, and maintain backup and succession planning in place.
• Become an expert in portfolio account management of key and big accounts.
• Maintain and update team guidelines reflecting any wording changes and implement those changes within the team.
• Maintain fluent communication with main stakeholders in the central UW teams for FL, Property, and CABT to ensure expected service is met and their needs are fulfilled.
• Support IPZ Transformation projects such as Wording Digitalization and Product roll-out in Neo.
• Deliver optimal service to Customers in Financial Lines, Prime, and CABT by adhering to guidelines and continuously improving processes to meet SLAs.
• Follow up on escalations to ensure excellent delivery within the network and create a learning organization that shares best practices.
• Follow up on data quality in global systems and deliver on cleanup actions stated in Quality Assurance Reports.
• Maintain good relationships with the IPZ network to improve operations and services provided.

Business Accountabilities:

• Bring account management knowledge and skills to maintain key accounts.
• Lead one of the Portfolio Management teams in the UWS Operations team at SC Spain.
• Manage IPZ Portfolio for Financial Lines, Cyber, and Property Prime.
• Responsible for implementing IPZ CABT produced programs.
• Develop good relationships and maintain fluent communication with the Central teams, SC Spain team, and IPZ Network.
• Deliver high-quality solutions and drive continuous improvement activities across all services provided.

Performance Management Accountabilities:

• Set individual objectives, review performance/appraisals, and provide ongoing feedback to staff.
• Model behaviors that demonstrate commitment to corporate values.
• Drive a performance management philosophy into the organization.
• Coach and assess subordinates in establishing and leading high-performing teams.
• Resolve significant business issues by creating teams of appropriate internal and external resources.
• Manage personal development and encourage others to do the same.

How do you know you fit in? I’ll explain:

Don’t worry, we are not asking you to save the planet or meet 100% of the requirements.  

Education

• University Degree

Experience 

• Strong insurance background (business administration, economics, insurance management or similar).  
• Understanding of insurance operations with special focus on handling highly complex international accounts. 
• 4 years’ experience in IPZ, either with an UWS or an UWR background. 
• Experienced in working internationally and cross-border. 
• Strong leadership skills 
• Workload planning 
• Analytic and strategic thinker 
• Process and solution oriented through Zurich Lean activities. 
• Experience managing and defining international business processes and operations. 
• Ability to follow Operating directives and Performance Metrics 

Languages 

• Advance level of English 
• Other languages welcome (i.e. Spanish)  

Right now, either you feel as great as when you fit into the right size of your jeans or you are thinking “this is not for me” (and that’s ok, we will meet again in a bright future). However, you can share my contact with those near you who you feel might be a fit to the job.

At Zurich we love to live life to the fullest. I would love to know how we can make you happy, but for me, balance between life and work makes the difference. Flexibility and digital disconnection are real and encouraged.

#PorSerDeZurich, you can choose the benefits that best fit your needs. We all know that “to each their own”.

• FlexWork: We love flexibility. We want to offer you a flexible hybrid mode so that you can organize your work schedule as you wish. We also offer you a home office extra bonus.
• We believe you learn by doing, which means we allow movement of our employees in between different departments, both locally and at an international level thanks to the program “Talent in Motion”. And so, you can further your knowledge and growth, we offer English classes, training, and a personal mentoring program.
• Flexible remuneration: You will be able to choose what suits you best! Choose from medical insurance, training, volunteering programs, kindergarten and so much more!
• At Zurich we know that putting a smile on someone else’s face is easier than you think! That’s why we are activists! We will gift you a whole working day to dedicate to the cause that is closer to your heart.
• Referral bonus if you bring other top talent like you! Just remember - we are not looking for perfection, so feel free to share my contact information with people you know who might be a good match, and I will be happy to meet them.
• If Sport Spice as always been your favorite, now is your chance to get fit! Marathons, gym discounts and much more! Are you ready to go?
• Do you prefer the beach or the mountains? You will have 25 vacation days, plus insurance day and your birthday to do all the things you love the most. But fear not, we mean real digital disconnection. Because we all know life is short and you deserve a good rest!
• At Zurich we think about the future, therefore offer a retirement plan and life insurance and discounts in banking and other insurance products.

If you managed to read up to this point, THANK YOU! We are pretty cool, aren’t we?

If you feel butterflies in your stomach and you think we are a match, send smoke signs… or your CV if you think the smoke thing won’t cut it.

And to top it off, do you want to know what Zurich employees think? I could tell you that we continue at the top of the Top Employers in Spain, but we would love you to hear it from our people by visiting our Glassdoor profile. No blessing in disguise!

I hope to meet you soon!

Paula Moreno