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Junior BI Support Specialist


Our opportunity

We are seeking a Junior Business Intelligence Support Specialist to join our Enterprise Data Analytics & Architecture organization within Group Operations Business Transformation.

In this role, you will be the first point of contact to our internal customers located worldwide supporting them in the usage of a range of applications in the area of Business Intelligence and Big Data Analytics.

Doing it you’ll work in close relation and you’ll be supported by Application SMEs and Platform SMEs to provide incident resolutions, and service requests. 


Your role

As a Junior Business Intelligence Support Specialist your main responsibilities will involve:

  • Performs standardized monitoring tasks to ensure that the service levels and performance are met addressing or escalating performance or operational issue
  • Reports service performance to line management and provides feedback on execution of standardized operational tasks to business.
  • Complies with IT service management governance, standards and polices.
  • Provides input for service level performance reports to the business generating improvement actions where necessary.
  • Supports the end-user satisfaction process and service improvement programs.
  • Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues.
  • Collaborates with Application SMEs and Platform SMEs in the evolvement of standardized operational tasks


Your Skills and Experience

As a Junior Business Intelligence Support Specialist  your skills and qualifications will ideally include:

  • University level education or equivalent
  • Over 0 -3 years of experience
  • Prior experience working in a financial services environment desirable, preferably insurance.
  • Prior experience working in IT support or Business Intelligence role desirable
  • Effective communication.
  • Ability to work effectively in a global organization, under time pressure and to manage ambiguity
  • Fluent in English (spoken and written). Further languages preferred


Additional Information

As well as a competitive salary and a yearly bonus we offer benefits package which includes:

  • Wide range of internal and external trainings
  • Ticket restaurant
  • Option to work remotely up to 50% of time weekly
  • Pension Plan - after 1 year in the company
  • Life Insurance
  • Exclusive Employees discounts
  • Free English and Spanish classes depending on the needs
  • Work location is Spain-Catalonia-Barcelona with occasional travel depending on the nature and level of involvement in respective projects.


Who we are

Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.


Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.


At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


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