Junior DBI Support Specialist

Our opportunity

We are seeking a Junior Data & Business Intelligence Support Specialist to join our Data & Business Intelligence organization within Group Operations Business Transformation.

In this role, you will be the first point of contact to our internal customers located worldwide supporting them in the usage of a range of applications in the area of Business Intelligence and Big Data Analytics.

Doing it you’ll work in close relation, and you’ll be supported by Application and Platform subject matter experts in order to provide incident resolutions, and service requests, while being exposed to multiple data technologies.

Your role

As a Junior DBI Support Specialist your main responsibilities will involve

• Perform standardized monitoring tasks of the technical platforms and applications, to ensure that the service levels and performance are met addressing or escalating performance or operational issues.
• Manage incident escalations and complaints related to the technology layer, working with the Business Units to resolve individual service issues.
• Collaborate with Application SMEs and Platform SMEs in the evolvement of standardized operational tasks.
• Report service performance to line management and provide feedback on execution of standardized operational tasks to business.
• Comply with IT service management governance, standards and polices
• Provide input for service level performance reports to the business generating improvement actions where necessary.
• Support the end-user satisfaction process and service improvement programs.

Your Skills and Experience

As a Junior DBI Support Specialist your skills and qualifications will ideally include:

• University level education or equivalent
• Over 1 -3 years of experience
• Prior experience working in IT support or Business Intelligence role desirable
• Effective communication.
• Ability to work effectively in a global organization, under time pressure and to manage ambiguity
• Prior experience working in a financial services environment desirable, preferably insurance
• Experience with RPA  (Uipath, BluePrism) and PowerApps is a plus.
• Fluent in English (spoken and written). Further languages preferred
• Availability to work on shifts 24/7

What we offer?

 As well as a competitive salary and a yearly bonus we offer:

• Option to work remotely within Spain even up to 100% - you choose; with option to work abroad up to 25 days yearly
• Over 300 euros to set up your home office and additional monthly home office allowance
• Wide range of internal and external trainings, including free English, German and Spanish classes depending on the needs
• Ticket restaurant or flexibility to exchange it for other benefits
• Life, accident, and Health Insurance
• Collective Life Retirement Plan
• 2000 referral bonus if you bring other talented people like you
• Special banking and insurance conditions plus Exclusive Employees discounts
• Functional diversity benefits
• Events: summer and Christmas party, different activities like hiking, investment, beach volley club and many more
• No dress code

#LI-Remote

Primary work location is Barcelona, Poblenou. Please apply with your CV in English.

Please note that the remote work option is available within Spain only.

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

Diversity & Inclusion

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  ES - Barcelona 
• Remote working:
• Schedule: Full Time
• Recruiter name: Laura Santamaría Rodríguez