Operations Manager

Our opportunity

At Zurich, we are committed to creating a dynamic and inclusive environment where innovation thrives and employees feel empowered to make a difference. As a UK Operations Manager, you will have the unique opportunity to play a pivotal role in shaping the future of our operational excellence. Our focus is on delivering exceptional service while navigating the complexities of a rapidly evolving industry.

We work collaboratively, leveraging cutting-edge technologies and fostering strong relationships across teams to drive meaningful results. You will be at the forefront of operational initiatives, working closely with technical teams to ensure seamless application performance and support.

Join us, and you will not only enhance your skills in a supportive setting, but you will also contribute to impactful projects that elevate our service standards. If you're looking for a role where your proactive approach and technical acumen will be valued, and where you can truly make your mark, we want to hear from you. Embrace this opportunity to grow with us and help shape the future of Zurich!

Your role

As the UK Operations Manager, you will manage technical details to ensure seamless operations for UK applications and support the Service Manager with specific challenges. Your analytical skills will be vital in identifying discrepancies during financial reviews, while your problem-solving orientation will help address daily operational issues. Collaboration with cross-functional teams will be key to driving improvements and enhancing efficiency.

As a UK Operations Manager your main responsibilities will involve

• Ensure seamless operations for UK applications by proactively managing technical details and any application impacting events.   
• Supporting the Service Manager in addressing UK-specific operational challenges with a focus on the communication between platforms and application support teams and anything they may need
• Having an eye for detail while doing finances, WSRs or the quarterly reviews to spot any discrepancies or gaps before presenting or reporting anything to the customer. 
• Demonstrating a strength in problem solving with BAU and other topics problems that may arise on a daily basis and help the Service Manager to assess the impact, weigh the options and propose solutions 
• Collaborating with cross-functional teams to drive operational improvements and efficiency.  

Your Skills and Experience

As a UK Operations Manager your skills and qualifications will ideally include:

• Fluency in English, both written and spoken, to facilitate effective communication.
• Applying knowledge of SQL and Python to support technical operations.
• Understanding ETL processes to enhance data management capabilities is an advantage.
• Exhibiting strong soft skills, including proactivity and effective communication.
• Bringing up to 3 years of relevant experience in operations management or a related field. 

What we offer?

 As well as a competitive salary and a yearly bonus we offer:

• Option to work abroad up to 25 days yearly
• Over 300 euros to set up your home office and additional monthly home office allowance
• Wide range of internal and external trainings, including free English, German and Spanish classes depending on the needs
• Ticket restaurant or flexibility to exchange it for other benefits
• Life, accident, and Health Insurance
• Collective Life Retirement Plan
• 2000 referral bonus if you bring other talented people like you
• Special banking and insurance conditions plus Exclusive Employees discounts
• Functional diversity benefits
• Events: Summer and Christmas party, different activities like hiking, investment, beach volley club and many more
• No dress code

#LI-Hybrid

Primary work location is Barcelona, Poblenou. Please apply with your CV in English.

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

Diversity & Inclusion

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  ES - Barcelona 
• Schedule: Full Time
• Recruiter name: Alvaro Gallego Zazo