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ServiceNow HRSD Specialist


Our opportunity


In this role, you will be a member of Global Shared Services team, collaborating closely with the HR Operations and Technology team in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects together with several other teams across the regions.

As a ServiceNow Specialist with our ServiceNow HRSD team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our HR operations and help driving business results.

The job’s core deliverables will rely on delivering services to internal clients. It may involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise. 


Your role


As a ServiceNow HRSD Specialist your main responsibilities will involve


  • Lead implementations, gather requirements from our customers and be heavily involved in the delivery team.
  • Help to refine stories and able to realize them in sprints.
  • Interact with our customers on a regular basis through video/teleconferences and email to understand client's processes and business problems;
  • Design and develop ServiceNow features based on business requirements and technical specifications using stories
  • Collaborate with our expert leading the configuration and customization of ServiceNow HR Module.
  • Troubleshoot and resolve technical issues related to ServiceNow HR Module, customizations, and integrations, providing root-cause analysis and recommendations for improvement.
  • Perform day-to-day support and maintenance, work with the team.
  • Work in an Agile environment, adhere to and improve the best practices and processes currently in place.
  • Create and maintain thorough documentation for ServiceNow customizations, integrations, and workflows.


Your Skills and Experience


As a ServiceNow HRSD Specialist your skills and qualifications will ideally include:


  • 3+ years of experience in ServiceNow platform
  • 1+ year of hands-on experience and exposure with ServiceNow HR
  • Experience in defining and deploying processes.
  • Experience identifying solutions with a focus on implementation of technology.
  • Confident in converting business requirements to configuration requirements by authoring user stories that support Agile Development
  • Excellent written and verbal communication skills.
  • A "can do" attitude and be able to navigate in a fluctuating context, when everything is not defined or can change.
  • Fluent in English
  • An analytical and problem-solving person
  • Able to work in a multicultural and international environment with good communication and collaboration skills (India, Europe, USA, APAC, LATAM)
  • Result driven and stress resistant. Able to manage workloads by defining priorities.



Additional Information


As well as a competitive salary and a yearly bonus we offer benefits package which includes:


  • Option to work remotely within Spain even up to 100% - you choose
  • Flexible working hours
  • Wide range of internal and external trainings
  • Free English, German and Spanish classes depending on the needs
  • Ticket restaurant
  • Life Insurance
  • Collective Life Retirement Plan - after 1 year in the company
  • Referral bonus if you bring other talented people like you
  • Special banking and insurance conditions
  • Exclusive Employees discounts


Primary work location is Barcelona, Poblenou. Please apply with your CV in English by clicking on the button “Apply online”.



Who we are


Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.


Diversity & Inclusion


At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.


So be challenged. Be inspired. Help us make a difference.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  ES - Barcelona 
  • Remote working: Yes
  • Schedule: Full Time
  • Recruiter name: Raquel Martin Blanco

Apply now »