Share this Job
Apply now »

Sr UX Researcher


Our opportunity


Sr UX Researcher - Barcelona


We are looking for a person who is empathetic, insightful, flexible and resolute.

The ideal candidate will be part of the Channel Engagement Studios's UX/UI team, and will help us identify opportunities, improve processes, and perform research and facilitation activities.




Your role


As UX Researcher, responsibilities will involve:


  • Conduct user research and concept development.
  • Plan and implement the overall user research strategy and methods together with other researchers and CX colleagues.
  • Facilitate brainstorming sessions and workshops with multi-disciplinary teams during early stages of product ideation.
  • Adopt collaborative approaches to design. Work closely with the design team and engineers throughout the solution validation and implementation cycles.
  • Participate in recruitment activities for user research.
  • Drive UX vision in alignment with project roadmaps.
  • Leverage research insights (both qualitative and quantitative), trends, and best practices to recommend and influence the customer experience. Connect decisions to desired business goals and outcomes.





Your Skills and Experience





As a UX Researcher your skills and qualifications will ideally include:

  • 4+ years professional experience and proven track of successfully delivered outcome from research activities.
  • Experience using analytics data to inform decisions.
  • Experience on doing research activities (collaborative workshops, interviews, shadowing, card sorting, etc.).
  • Strong organizational and analytic skills.
  • Strong reporting and presentation skills.
  • English speaker with good written, verbal, and presentation abilities.
  • Team player with a positive attitude.


Some tasks we expect to be done in this role:  

  • UX and Usability Reviews: Heuristic test, definition of information architectures, card sorting. Contextual interviews and user testing.
  • Mind maps, workflows, functional maps, user stories, service blueprint.
  • Customer Experience Services: gathering feedback from customers and representative users, enforcing Service Design Thinking techniques (customer journey maps, idea generation, expectation maps, agile development, storyboards).
  • Insights and data reports.


Skills we'd look for:

  • Knowledge of UX research methods and tools.
  • Experience doing UX research.
  • Empathy.
  • Analytical mind.
  • Great communication skills.
  • Collaborative mindset.
  • Resolute (used to work in fast paced environments).




Additional Information


 As well as a competitive salary and a yearly bonus we offer benefits package which includes:

  • Option to work remotely within Spain even up to 100% - you choose
  • Flexible working hours
  • Wide range of internal and external trainings
  • Free English and Spanish classes depending on the needs
  • Ticket restaurant
  • Life Insurance
  • Pension Plan - after 1 year in the company
  • Referral bonus if you bring other talented people like you
  • Special banking and insurance conditions
  • Exclusive Employees discounts



Primary work location is Barcelona, Poblenou.

Please apply with your CV in English by clicking on the button “Apply online”.




Who we are


Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.


So be challenged. Be inspired. Help us make a difference.


At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Apply now »