UX Senior Researcher

At Zurich Duo, we are more than creators - we are innovators, problem-solvers, and experts - crafting with purpose and evolving together to drive meaningful impact for our customers and the business.

Our can-do attitude is our foundation, and learning never stops. We take a hands-on approach, encouraging curiosity and continuous growth in a supportive, dynamic, and equal environment. Passion drives us, collaboration fuels us, and excellence defines us. Every challenge is an opportunity, every success is shared.

Rooted in Zurich and globally curious, we are strategic allies who accelerate business goals and shape the future together. At Zurich Duo, your creativity thrives, your voice matters, and your impact is real.

We are looking for a person who is communicative, curious, and flexible.  

The ideal candidate will be part of the Experience Design and Implementation and will help us create satisfying and compelling digital experiences for the users of a product, based on the results of user research and workflow analysis.

Your key responsibilities

• Collaborate closely with designers, engineers, product managers, and other disciplines to design, implement, and track the success of experiences, and services.
• Design, structure, and guide the human-centred research phases of projects by planning for and then guiding teams through fieldwork, findings analysis, and insights synthesis.
• Develop UX test strategies and methodologies to assess new concepts and identify the user behaviour change levers that enable product discovery and adoption.
• Conduct user research (both qualitative and quantitative), user testing of products and features.
• Engage and promote a culture of peer review, both as a reviewer and a reviewee.
• Proactively understanding the unmet needs of customers and end users across all phases of the customer life cycle by designing and conducting formal research activities that incorporate contextual inquiry, heuristic assessment, survey instruments, usability testing, and related techniques.
• Help to define project plans and managing ongoing execution of projects.
• Support management of research tools (e.g., UserZoom, Dovetail).
• Work on projects within a multidisciplinary team.
• Guide and mentor designers on performing research activities.
• Assist in developing libraries and frameworks to streamline research processes and maintain execution quality and consistency.

Your minimum qualifications:

• Experience with online research tools (UserZoom, Hotjar, Maze, Dovetail).
• Comprehensive experience as a mixed method Customer Experience Researcher.
• Education: Economics, Sociology, Anthropology, Psychology... with a focus on customer experience research, data analysis and visualization.
• Experience with CX strategy and measurement, VoC..
• Extensive knowledge in human centred design methodology.
• Experience with Ethnographic research and other qualitative methods, trend analysis, benchmarking, competitive analysis.
• Master’s or Ph.D. in a quantitative field (e.g., Sociology, Statistics, Economy, Marketing).
• Experience in financial and/or tech industry is a plus.
• English speaker with written and presentation abilities a must.

Our offer to you
We offer more than just a job. We put people first and inspire you to become the best version of yourself.  

• Great benefits including competitive salary and a comprehensive social benefits package. Competitive pension plans, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. With our dedicated design space co-creation, network and chill.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  ES - Barcelona 
• Remote working:
• Schedule: Full Time
• Recruiter name: Marcel Sanz Quintana
• Closing date: May 30th 2025