Underwriting Services Specialist II - IPZ SC Spain

Hey!

I am Paula, the recruiter for this role. I love to travel around the world and learn about new cultures. Lovely to meet you!

Perhaps this is the 10th Job Description you read today, sitting on your couch with Netflix playing in the background, or contemplating your life planning to refresh your career. I am sure by now all offers look the same.

I will be honest with you, at Zurich we do not claim to be perfect, but we are pretty cool! If you want to know why, keep reading!

But first, THANK YOU for showing interest in our company. We know that a job search can be challenging, but don’t worry, what goes around comes around!

Let’s get straight to the point! I will try to sum up our DNA in 2 essential points:

• We love volunteering but we prefer to be Change Activists. What does that mean? We focus our efforts in helping youths in risk of social marginalization and fighting climate change by reforesting parks or woods in Madrid and in the Doñana Forest. This year alone, we have already volunteered for over 14000h!

• At Zurich we say it loud and clear: We are proud of our colors, we believe that a diverse and inclusive team makes the difference. We don’t discuss disability, we discuss capability! We want you to be yourself, without closets in between or glass ceilings making you fragile. 50% of our high responsibility positions are occupied by women (including our Executive Committee). Do you know that we produce our own podcasts about gender identity? We are building a company were everyone is welcome!

At this point you might be asking yourself: Paula, how will be my day to day wearing the blue sweater?  I asked that question too.

Your main objective will be coordination with Zurich Offices all around the world, manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience.

Your main tasks would consist on being a bridge between stakeholders within the International Network providing technical and administrative support on policy issuance.

This role is essential in ensuring the smooth operation of our international insurance programs across more than 24 countries. The ideal candidate will thrive in a team-oriented environment and possess strong administrative skills. Incident Management: Take ownership of IT incidents reported by users, monitor incident queues, and prioritize them based on their impact and urgency.

• Conduct quality checks on insurance conditions documented on internal platforms, ensuring accuracy and compliance for various Lines of Business across Zurich Entities worldwide.
•  Act as an information bridge between producing and receiving countries, facilitating effective communication and support regarding the internal tools used in our international programs.
• Support stakeholders by providing timely feedback regarding any identified issues and follow up with clear communication for additional clarifications as needed.
• Collaborate with teams to ensure alignment and provide end-to-end support on instructions across different IT systems utilized within Zurich Entities on an international level.
• Direct contact with offshoring team who supports with administrative work and manual activities for population of documentation and internal IT systems. 
• Thorough Quality Check of all the activities performed by the offshoring team and reporting of any errors and mistakes for continuous quality improvement.
• Daily contact with our international counterparts involved in implementation of Zurich Insurance locally (more than 30 countries).
•  Support Central Project Team with development and implementation of new technological and digital solutions.

How do you know you fit in? I’ll explain:

Don’t worry, we are not asking you to save the planet or meet 100% of the requirements.  

Must

• High school diploma/GED (high school equivalency)
• 4+ years administrative experience
• Microsoft Office experience.
• Solid verbal and written communication skills in English, other languages would be much appreciated.
• Problem solving oriented
• Detailed focused
• Team player.
• Fast learner and adaptable to changes
• Well organized, proactive and priority handling skills.

Preferable 

• FP on administrative, international trade or international relations. Other degrees are also welcomed.
• Customer service experience.
• Insurance (corporate, international…) knowledge preferred.

Right now, either you feel as great as when you fit into the right size of your jeans or you are thinking “this is not for me” (and that’s ok, we will meet again in a bright future). However, you can share my contact with those near you who you feel might be a fit to the job.

At Zurich we love to live life to the fullest. I would love to know how we can make you happy, but for me, balance between life and work makes the difference. Flexibility and digital disconnection are real and encouraged.

#PorSerDeZurich, you can choose the benefits that best fit your needs. We all know that “to each their own”.

• FlexWork: We love flexibility. We want to offer you a flexible hybrid mode so that you can organize your work schedule as you wish. We also offer you a home office extra bonus.
• We believe you learn by doing, which means we allow movement of our employees in between different departments, both locally and at an international level thanks to the program “Talent in Motion”. And so, you can further your knowledge and growth, we offer English classes, training, and a personal mentoring program.
• Flexible remuneration: You will be able to choose what suits you best! Choose from medical insurance, training, volunteering programs, kindergarten and so much more!
• At Zurich we know that putting a smile on someone else’s face is easier than you think! That’s why we are activists! We will gift you a whole working day to dedicate to the cause that is closer to your heart.
• Referral bonus if you bring other top talent like you! Just remember - we are not looking for perfection, so feel free to share my contact information with people you know who might be a good match, and I will be happy to meet them.
• If Sport Spice as always been your favorite, now is your chance to get fit! Marathons, gym discounts and much more! Are you ready to go?
• Do you prefer the beach or the mountains? You will have 25 vacation days, plus insurance day and your birthday to do all the things you love the most. But fear not, we mean real digital disconnection. Because we all know life is short and you deserve a good rest!
• At Zurich we think about the future, therefore offer a retirement plan and life insurance and discounts in banking and other insurance products.

If you managed to read up to this point, THANK YOU! We are pretty cool, aren’t we?

If you feel butterflies in your stomach and you think we are a match, send smoke signs… or your CV if you think the smoke thing won’t cut it.

And to top it off, do you want to know what Zurich employees think? I could tell you we are nº1 Top Employers in Spain, but we would love you to hear it from our people by visiting our Glassdoor profile. No blessing in disguise!

I hope to meet you soon!

Paula Moreno.