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Casualty Claims Handler - (Part-Time, Job-Share and Full-Time)


Location: Birmingham City Centre

Salary: £20,000 - £30,000 depending on previous casualty claims handling experience



We’re the #1 best place to work in the insurance industry!


The opportunity:  


If you are looking for an exciting opportunity to work within a busy and expanding Claims department in a city centre location with flexible working – then look no further. We are looking for individuals with Investigation or Negotiation skills to deliver an excellent Claims service to our customers.


We have several Claims Handler roles available within our Expert Casualty Claims department, handling commercial personal injury claims and working with our technical experts and panel solicitors to deliver excellent Customer outcomes.


What will you be doing? 


As Claims Handler you will own a portfolio of customers, make autonomous decisions and be encouraged to put forward your own ideas for improvement.

Skills required:

  • Excellent communication skills
  • Strong and proactive customer service skills
  • Effective Investigation / Negotiation skills
  • Experience within the Insurance industry beneficial



What will you get in return? 

The Claims handler role is offering a competitive salary along with an outstanding benefits packages compromising of the following;

  • 12% company pension contribution (employee contribution optional) 
  • 25 days holiday plus an additional 3 volunteering days 
  • Annual performance-based bonuses 
  • Onsite office gym, games room & wellbeing area
  • Discounted technology offers 
  • Virtual GP appointments 
  • Discounted gym membership,  
  • Free flu jab 
  • Discounted gadget insurance  

So if you want to join us on this exciting journey and play a key part in shaping the future of our claims teams, apply today, we’d love to hear from you!


Who we are:  


We’re delighted to have been awarded a Glassdoor Employees' Choice award, recognising us in the top 20 UK’s Best Places to Work in 2022 and the only UK insurer to make the list. The Employee’s Choice award recognises employers that shine brightest according to those who know a company best – the employees.


Zurich pride themselves on encouraging a good work life balance, and with this in mind we are offering these roles as part-time, job share and full-time, an element of working from home or compressed hours.  We also offer hybrid working and flexible working hours to ensure we can accommodate the individual needs of our employees. Please talk to us at interview about the flexibility you may need.  


With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best. 


You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. 


Our Culture: 


At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.  


Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.  


With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.  


We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.


We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.  


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.  

Apply now »