Claims Handler (Part-time, Job-share, Full-time)

Location: Ideally you will be based within a commutable distance to either our Fareham or Birmingham office

Closing Date: 24th November 2024

The opportunity:

Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service.

You’ll be part of a dynamic and supportive team that handles a wide range of claims with a broad customer base. If variety and challenge is what you are looking for then we want to hear from you!

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Review, resolve and proactively finalise claims within authority limits ensuring settlement at an optimum level with consideration to business implications
• Maximise productivity and profitability within the team
• Contribute to a positive and supportive team culture

Who are we looking for?

Ideally, we would like you to have some of the following:

• Ability to deliver excellent customer service
• Experience of working within a team and coping with varying workloads and pressures
• Strong communication skills
• Effective negotiation skills
• Ability to coach; motivate & develop where appropriate
• Numeracy and literacy skills (to GCSE level/equivalent).
• Knowledge of MS Office packages 
• Relevant experience of working either in general insurance or progressing towards CII qualification
• We deal with a wide range of claim types (Construction, Engineering and Marine) so any experience in any of these areas or desire to improve your technical claims handling skills would be beneficial but not essential

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.