Risk Engineering Assistant

Working hours: This role is available on a part-time, job-share and full-time basis

Salary:  Up to £35000

Location: Home-based, UK

Closing date for applications: Friday 7th March 2025

    
The Opportunity

Zurich Resilience Solutions (ZRS) have an opportunity for a Risk Engineering Assistant to join our diverse, enthusiastic and thought leading team. 

Working alongside ZRS risk engineer, this is a rewarding role focussed on providing administration and coordination duties for both customers and underwriters to ensure we provide excellent customer service standards. 

ZRS is pivotal to supporting customers, internal and external, with market leading risk management solutions and we are looking for candidates who are able to support our vision for exceptional customer service. 

Working with an award-winning Risk Engineering team as part of a Global insurer will allow you to further develop your career in a diverse and inclusive environment presenting a wide range of development opportunities whilst demonstrating commitment to corporate values. 

We are looking for candidates who have experience in managing and exceeding customer expectations, put customers first, act responsively in a team environment and demonstrate an appetite for excellence. 

 
The role is home based with very occasional travel within the UK.  

 
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. 

What will you be doing? 

• Pro-actively data gather to assist engineers with customer programmes  
• Use data to build a pipeline of external fee work within the region  
• Coordinate customer accounts including risk improvement actions, monitoring earned income and accurate capture of metrics  
• Support the resolution of customer queries, including involving other stakeholders where relevant  
• Deliver high quality internal and external customer reports  

What are we looking for? 

• Self-motivated with the ability to work independently and as part of a team  
• Excellent communication skills both verbal and written. 
• Strong organisational skills  
• Advanced skills with MS Office packages, including structure of advanced PowerPoint and Excel data integrity such as pivot tables  

 
It would be preferable if you have:  

• Experience of delivering services external customers  
• Knowledge of the insurance industry 

Who we are: 

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet. 

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. 

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. 
 

Our Culture 

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. 

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. 

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. 

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.