Underwriting Account Service Associate - Large Property

Zurich North America is currently hiring an Underwriting Account Service Associate to join the Large Casualty Underwriting team! You will enjoy the opportunity to apply your research and analytical skills to assess risk and advance your career.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 

The candidate selected for this opportunity should be able to report into the following North American office: Boston, MA.

In this role you will be responsible for:

• Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
• Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.
• Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for simple to complex business and products. Participates in broker/customer meetings, when needed.
• Issues new business and renewal policies, endorsements, handles billing and various service requests for complex business.
• Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters.
• Supports Underwriter with broker/agent/distributor/customer interactions by providing excellent customer service skills.

Basic Qualifications:

• Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

              OR

• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance are

              OR

• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

              AND

• Knowledge of data collection and analysis
• Microsoft Office experience
   

Preferred Qualifications:

• Insurance industry knowledge
• Knowledge of Risk Management
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills. Ability to open and drive collaboration with business partners
• Exceptional quality awareness; with Customer Experience focus
• Attention to detail, advanced desk management and prioritization of deliverables
• Multi-tasking skills of internal systems: Workbench, e-file, Salesforce, iDocs
• Excel and ADOBE – Intermediate level
• Large Casualty experience a plus
• Communicating directly with both internal and external customers via phone and email.
• Issuing new policies, renewals, endorsements and handling billing and other service type issues
• 5% Travel, as needed     

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The hourly range provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. Compensation may exceed the hourly rate listed based on the evaluation of skillset and experience. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. The starting hourly range for this position based on the following location is $23.99 - $35.00.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s):
Remote Working: Hybrid
Schedule: Full Time

Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID