Application Service Delivery Manager

Our opportunity

Application Service Delivery Manager #LI-Hybrid

Your role

As an Application Service Delivery Manager, your main responsibilities will involve: 

• Implement established Service Delivery management framework for new customer / new applications in application portfolio.
• Act as a IT Service Manager for actuarial application teams.
• Ensure that IT is enabled to meet the Business and Service Requirements
• Ensure that the Business and Service Requirements are met
• Understand the Solutions and ensure that Solutions can be properly operated
• Ensure valid Service Level Agreements and Budgets are in agreed
• Develop sufficient technical skills and knowledge to understand and integrate solutions
• Analyze and capture existing system landscape and understand dataflows.
• Ensure and enforce proper Integration of Third Party Solutions
• Perform regular Service Reviews with Customers and Suppliers, monitor and report agreed KPIs and SLAs
• Owe Solutions and contribute to projects
• Ensure IT Governance & Compliance with company standards
• Coordinate activities and teams to plan, deliver and operate IT solutions
• Contribute to Financial Management
• IT Stakeholder management
• Ensure the availability of required hardware, software, and other tools fundamental for the delivery of IT services.
• Communicate with clients to identify their requirements and facilitate the process for meeting their needs.
• Designing projects aimed at improving IT processes, systems and operations.
• Maintain accurate inventory of hardware, software, and other relevant technological tools.

Your Skills and Experience

As an Application Service Delivery Manager, your skills and experience will ideally include: 

• 5 or more years of experience on similar position
• Good communication and anticipation skills, to be able to delegate work to others and to enable them
• Experience and proven track record in managing Customer / Supplier Relationships (both sides).
• Experience in managing Software Development Lifecycle - Software Releases, Testing and Deployments
• General IT Affinity Understanding of Cloud-based Technologies and Offerings (e.g. Microsoft Azure, AWS)
• Cloud Integration Management and Technologies (Network/Firewall, Security (Authentication / Encryption), Resilience / Disaster Recovery Testing. Standard Applications (Office, Voice, Mobile, Mail)
• Basic Understanding of IT Project Delivery Methodologies (Waterfall, Scrum)

Our offer

Apart from monthly salary offer starting from 3500 EUR/gross and a yearly bonus we offer benefits package which includes:
 
Working time benefits
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave
 
Monetary benefits
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus
 
Other benefits
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Company and team events, Free parking at the office building, Massages in the office
 
Learning/Development
Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP)
 

• Location(s): Bratislava​​​​​​
• Hybrid working: It would be nice to meet you in the office 2-3 times a week, if you live close by. We are also open to hear your preference to work from home more often
• Schedule: Full-time

About us
At Zurich Insurance, we recognize the importance of fostering an open-minded, safe and inclusive environment for everyone. We stand with diversity and respect different backgrounds and lifestyles. That's why we've implemented numerous initiatives to ensure our employees feel comfortable, accepted and respected at all times.