Data & BI Service Delivery Manager with fluent German

Our Opportunity

Data & BI Service Delivery Manager #LI-Remote

In this role, you will be responsible for the delivery of Data & Business Intelligence delivery services across all platforms, including integration points between them, managing a service team. You will proactively manage relationships and communications with business and outsourcing partners and effectively address escalations related to application issues and drive service improvement.

Your role 

As a Data & BI Service Delivery Manager, your main responsibilities will involve:

• Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team 
• Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business. 
• Engage in major incident management and problem management
• Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
• Contribute to the service management strategy and definition of reusable frameworks
• Manage customer satisfaction and service improvement programs, as well as escalation and complaint management
• Manage the Project hand-over process into operations and Approve operational readiness for projects and releases
• Collaborate with Project Management, Solution Architecture teams, Platform and applications support Teams to ensure the operational aspects of a solution are considered, with in a DevOps and Agile framework and mindset.
• Proactively drive the Continuous Service Improvement (CSI) as well as Automation initiatives. 
• Maintain a business-oriented IT service catalogue for the relevant portfolio of applications
• Monitor critical application governance and report on service level performance, generating improvement actions where necessary
• Contribute to the definition of new vendor services in close collaboration with Sourcing Management
• Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, provide assistance and support for audits, where applicable

Your Skills and Experience 

As a Data & BI Service Delivery Manager, your skills and experience will ideally include:

• University level education or equivalent
• Over 5 relevant years of experience
• Prior experience working in a finance services, preferably insurance
• Knowledge of Data Analytics, BI tools and Cloud with functional and technical background in at least two of the following: SAP BW4HANA, Analytics Cloud (SAP SAC and HANA DB), Tibco EBX MDM, MS Azure, Power BI.
• Solid understanding of ITIL processes – Incident and Request Management, Change Management, stakeholder management (e.g.: ITIL)
• Desirable some experience in Agile and DevOps framework
• Tooling: Service Now (SNOW), JIRA, bamboo, bitbucket (DevOps), Azure DevOps and MS 365, 
• Communication/presentation skills, team management, relationship management
• Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity
• Fluent in English and German (spoken and written).

We offer

Apart from monthly salary offer starting from 3 500EUR/gross and a yearly bonus we offer benefits package which includes:

Working time benefits
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave

Monetary benefits
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus

Other benefits
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Company and team events, Free parking at the office building, Massages in the office

Learning/Development
Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP)

• Location(s): Bratislava, Kosice
• Schedule: Full-time
• Remote working: Yes, within Slovakia

About us

At our company, we recognize the importance of fostering an open-minded, safe and inclusive environment for everyone. We stand with diversity and respect different backgrounds and lifestyles. That's why we've implemented numerous initiatives to ensure our employees feel comfortable, accepted and respected at all times.