Head of SAM Operations

Our opportunity

Head of SAM Operations #LI-Remote

Zurich Insurance Company is looking for a SAM Lead to run Software Asset Management operations with an objective to optimise software contract spend, manage compliance, analyse data, draw the relevant conclusions and then work with others to implement opportunities or remediate risks. This is a challenging role, requiring a broad understanding of IT technology, service management processes and the ability to collaborate with many different stakeholder groups within Zurich Group.

GTO Software Asset Management comprises of an international team of SAM experts in four countries, managing a multi-million-dollar software portfolio and helping other IT stakeholders to achieve their objectives. This is a perfect opportunity for someone who would like to work at a groupwide level in defining and implementing 'Best Practice' methodologies related to SAM service.

Your role

As a Head of SAM Operations, your main responsibilities will involve:

• Provide forward looking direction for SAM specialists and ensure that SAM operation services are provided in an effective and efficient manner.
• Manage budget, provide transparency of costs for SW contracts and assure fair allocation of charges to BUs and Service owners based on software usage.
• Oversee the management of contractual agreements, proactively identify and drive initiatives to achieve savings, developing best practices and processes, to continuously improve software asset management service and to ensure compliance with budget and contractual requirements.
• Identify necessary changes and play key role in the complex software contract negotiations, manage demand and contract updates, liaise with external vendors, legal, contract and sourcing teams.
• Provide consulting advice and recommendations as SAM subject matter expert for IT projects and ensure that software and hardware solutions are optimised from cost and compliance standpoint.Contribute to the cloud education program that includes user training, events, knowledge sharing, and capability building across the enterprise
• Continuous alignment with the Product Owner, Engineering and Operations functions with the cyclical development of an iterative cloud road map to plan for ongoing changes to services\platforms as technologies emerge and new features are requested by users
• Establish mechanism for internal customers to provide feedback on cloud services (i.e., surveys, focus groups, forums)
• Develop and promote CBO products & services with the interests of group IT and cloud consumers alike
• Show initiative, own issues, and take on challenges on behalf of CCoE & CBO
• Become familiar with wider IT, CCoE Services and processes
• Become familiar with and adhere to Zurich security and architecture policies

Your Skills and Experience

As a Head of SAM Operations, your skills and experience will ideally include:

Basic qualifications:

• Bachelor's degree.
• 7+ years of experience in developing and implementing asset management tools, frameworks and governance of which 3+ years in direct ownership of SAM service delivery.
• Fluent spoken and written English. Knowledge of German is an advantage but not necessary.
• Strong attention to detail, ability to process data and work in a complex global organisational environment.
• Personal and professional accountability, ability to deliver through others, can demonstrate a high work ethic and committed to doing the right thing, curious, willing and able to offer a different perspective with a genuine focus on solution and the confidence to make it happen.
• Extremely strong organization and productivity skills, ability to interface with managers, staff and stakeholders within the organization.
• Exceptional analytical skills, financial and commercial acumen.
• Good time and project management skills.

Preferred qualifications:

• CSAM or any other accreditation in SAM discipline

We offer

Apart from minimal monthly salary offer starting from 5000EUR/gross and a yearly bonus we offer benefits package which includes:

Working time benefits
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave

Monetary benefits
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus

Other benefits
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Company and team events, Free parking at the office building, Massages in the office

Learning/Development
Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP)

About us

At our company, we recognize the importance of fostering an open-minded, safe and inclusive environment for everyone. We stand with diversity and respect different backgrounds and lifestyles. That's why we've implemented numerous initiatives to ensure our employees feel comfortable, accepted and respected at all times.