Internship at Office 365 Support Team

Our opportunity

Join Our ITSS Office 365 Support Team as an Intern! #LI-Hybrid

Are you passionate about technology and eager to kickstart your career in a global environment? We are excited to offer an opportunity for an enthusiastic intern to join our ITSS Office 365 Support team, with operations based in Slovakia and Mexico. Our mission is to minimize external costs while enhancing the delivery of Microsoft Office 365 services on a global scale.

We are looking for a proactive individual who is keen to support our team members and learn more about Office 365 products and the workings of an international company. This is a fantastic opportunity to gain hands-on experience and develop your skills in a dynamic and supportive environment.

Your role

As a Trainee in the Office 365 Support Team, you may be involved in the following responsibilities:

• Supporting the Level 2 support team for Office 365 products globally within the regional Zurich team.
• Documenting all work in Zurich’s Service Now ticketing system.
• Developing and maintaining effective customer interactions.
• Assisting the team with providing Office 365 product and technical advice, and contributing to shaping technical standards.

Your Skills and Experience

We are looking for an intern with the following attributes:

• Currently pursuing a university degree (Bachelor's or Master's).
• Communication skills, fluent in English.
• Creative, open-minded, and proactive approach.
• Willingness to cooperate closely within an international team.
• Experience with Office 365 products is a plus.

Additional infromation

• Wage: 8 EUR/hour gross
• Location: Bratislava/Kosice
• Schedule: Part-time, student employment agreement (20 hours/week)
• Duration: 1 year