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ServiceNow Knowledge Catalogue Manager

82105

Your role

  

As a ServiceNow Knowledge Catalogue Manager your main responsibilities will involve

  • Provide ServiceNow knowledge management support to stakeholders across the organisation
  • Interact directly with IT colleagues and business partners to capture undocumented knowledge
  • Create and maintain Knowledge Base (KB) articles, process guides, work instructions (WI), job aids and frequently asked questions (FAQ)
  • Identifying opportunities to enhance end user support including self-service and service desk improvements to improve the service
  • Analysing data for trends and bringing forward actionable insights. Create a Report statistics of knowledge document usage, creation, updates, retirement, etc.
  • Identify and maximise opportunities for self-service to reduce physical contact with the Service Desk
  • Work with Zurich and Supplier contacts to continually improve the Knowledge Article inventory, creating new articles in line with the introduction of new systems and services and decommissioning articles no longer required
  • Implementing Knowledge Management principle and practices
  • Ability to research, organize, create, and maintain clear concise artifacts/documents

 

Your Skills and Experience

 

 As a Knowledge Catalogue Manager your skills and qualifications will ideally include

  • University degree or equivalent experience
  • End user support / Service Desk experience an advantage
  • Strong communication skills, particularly written and verbal
  • Good media skills / Content creation, use of video and social media channels to provide messaging an advantage
  • Experience with Knowledge Management and ServiceNow
  • Ability to research, organize, create, and maintain clear concise knowledge base and documents
  • Experience of using data to provide actionable insights
  • Knowledge of IT operations
  • ITIL 4 foundation an advantage
  • Demonstrated capability to learn and adapt to new situations & requirements
  • Interpersonal skills to interact with IT staff and customers in a collaborative manner
  • Ability to work independently and as part of a team
  • Proficiency in written and spoken English

 

We offer

 

Minimal monthly salary offer is 1 400 EUR Gross. Final salary would depend on your experience and competences. 

  

Working time benefits

  • Sick days
  • Additional vacation
  • Flexible working time
  • Home office
  • Extra days off at occasion of childbirth

 

Monetary benefits

  • Compensation for salary loss during sick leave
  • Life insurance from Zurich Austria
  • 3rd pension pillar contribution
  • Ticket Restaurant card – fully paid by employer
  • Years of service bonus
  • Wedding bonus
  • Baby bonus


Learning/Development

  • Professional Certifications
  • Online Education Portals
  • Extensive Onboarding program

 

Other benefits

  • Cafeteria benefit
  • Public Transport contribution
  • Company and team events
  • Maternity leave benefits

 

and many more… We are looking forward to your application!

 

Apply now »