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Microsoft Office 365 Subject Matter Expert (SME)


Your Role


As a Microsoft Office 365 SME your main responsibilities will involve

  • Provide subject matter expertise in the deployment and support of the Enterprise Collaboration Infrastructure Services
  • Provides SME services for the core M365 service including O365 and Office applications for example Microsoft Exchange Online, Microsoft Teams Collaboration Suite and SharePoint Online services
  • Architect, design, implement, and manage Office 365 Security and Compliance Center, including configuring and deploying Data Loss Prevention (DLP), Records Management and Retention, e-Discovery, and Threat management
  • Providing technical input, guidance, and advice in support of the existing and future Zurich M365 services
  • Supports business and transformation projects, providing advice and guidance
  • Provides technical inputs into Change Management and MIM (Major Incident Management) processes
  • Provide single focus point for specific IT responsibilities for M365 to advise on and resolve questions, issues and escalations related to the service performance
  • Provide expertise on specific IT responsibilities contributing to projects, service enhancements, new services, and commercials
  • Responds to Audit and other Compliance activities
  • Acts as approver for all O365 Tenant changes
  • Implementation and maintenance of global standards for processes, toolsets, and methodologies
  • Ensure group standards and policies are met while delivering to local business requirements
  • Management and oversight of relevant governance boards
  • Collaborate with the Architects, develops the service strategy and roadmap


Your Skills and Experience


As a Microsoft Office 365 SME your skills and qualifications will ideally include:

  • 7 years’ experience in Information Technology industry with at least 4 in a supervisory or expert IT role
  • University Degree or equivalent or specific relevant working experience
  • ITIL fundamentals
  • Analytical and problem-solving skills
  • Deep understanding of M365 environments and technologies including generic M365 aspects with knowledge of key products such as Exchange, SharePoint, Teams, M365 Apps, EMS and preferably Dynamics 365, Power Platform, and Intune
  • Expert knowledge of PowerShell scripting
  • Expert Knowledge of M365 Admin Centres, configurations, tools, processes, and operations
  • Ability to troubleshoot and resolve M365 service and performance issues
  • Ability to consult and advise on M365 related change and project activities
  • Experience of M365 project and major change activity such as version upgrades, operational fixes, and rollouts
  • Good understanding of underlying M365/Azure architecture and design principles
  • Good working knowledge of Mobility/EMS interfaces with M365 services
  • Excellent knowledge of M365 Security and Identity requirements and integrations
  • Experience of working with Microsoft as a key vendor
  • Awareness of legislation and statutory requirements especially relating to IT security and data protection in locations in which Zurich operates
  • Execution – Can demonstrate a track record of consistent delivery
  • Self-driven personality and willing to learn new products and services
  • Proficiency in written and spoken English


We offer


Minimal monthly salary offer is 2 400 EUR Gross. Final salary would depend on your experience and competences. 


Working time benefits

  • Sick days
  • Additional vacation
  • Flexible working time
  • Home office
  • Extra days off at occasion of childbirth


Monetary benefits

  • Compensation for salary loss during sick leave
  • Life insurance from Zurich Austria
  • 3rd pension pillar contribution
  • Ticket Restaurant card – fully paid by employer
  • Years of service bonus
  • Wedding bonus
  • Baby bonus


  • Professional Certifications
  • Online Education Portals
  • Extensive Onboarding program


Other benefits

  • Cafeteria benefit
  • Public Transport contribution
  • Company and team events
  • Maternity leave benefits


and many more… We are looking forward to your application!

Apply now »