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Office 365 Level 2 Junior Support Analyst


Our opportunity


Office 365 Level 2 Junior Support Analyst


Become a part of newly forming team located in Bratislava, providing a world-class customer service experience to Zurich’s internal end users! As part of a regional Zurich support team, you will address ‘break-fix’ incidents, execute end user service requests, and provide end user support for ‘how do I’ queries. We are looking for a highly motivated individual, who has experience with 1st level support and would like to grow and learn with us!


Your role


  • Work as part of a regional Zurich team providing Level 2 support for the O365 Products around the world
  • Deliver the required service in line with all documented service levels and other quality measures
  • Accurately document all work performed through Zurich’s Service Now ticketing system including details and outcomes
  • Apply ITIL fundamentals to all relevant processes including Incident and Change Management
  • Actively provides Office 365 product and technical advice, contributes to the shaping of technical standards and guidelines
  • Develop, foster, and maintain highly effective customer interactions
  • Engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience


Your Skills and Experience


  • 1-2 years of experience working with O365 Products including an end user support capacity
  • Solid technical knowledge and understanding of Office 365 Products (Exchange Online, MS Teams, SharePoint, and OneDrive)
  • Good working knowledge of Active directory and Azure
  • Experience of working with ServiceNow or similar service management platform
  • Hands on experience with PowerShell scripting
  • Strong problem-solving skills
  • Team player with customer service focus
  • ITIL and related products certifications are advantage
  • Excellent command of English, both verbal and written 


Minimal monthly salary offer is 1 700 EUR /gross plus other pay elements based on your experience.

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