Claims Advisor, Motor

A new adventure awaits… 

At Zurich Insurance, our General Insurance (GI) Segment stands as a pillar of excellence, offering comprehensive solutions for people and businesses ranging from small enterprises to global multinational corporations.

We provide capacity for delegated authority arrangements and have experts across underwriting, claims and governance who work in partnership with MGAs providing solutions including Travel Insurance, Landlord Insurance, Personal Accident, Pleasurecraft and Caravan Insurance.  We are very excited to be embarking on the journey to deliver new insurance propositions into the market in conjunction with our key partners.

Let’s create a brighter future together, let’s make a difference  

A Motor Claims Advisor, General Insurance, position has become available where you will take ownership of medium and complex claims portfolio.

Reporting to the Heavy Motor & Total Loss Team Leader, you will build relationships with Brokers, service providers and customers to deliver the ultimate experience.

In order to achieve this, you will be required to do the following:

• To provide prompt and technically accurate management of all allocated claims
• To minimise the downtime of vehicles, machinery plant or equipment.
• Maintain a professional, consistent approach towards all claims, whilst operating within the authority levels and procedural guidelines of the business unit
• Be able to articulate how to prioritise and work to deadlines
• Ability to learn and be flexible to business change
• Review, resolve and proactively finalise claims within authority limit ensuring settlement at an optimum level

Important to your success – let’s grow together  

In order to be successful in the role, you will require the following experience:

• HSC or Equivalent (preferred)
• Multiple years Motor Claims Experience
• Recognised Industry Qualification (preferred)
• Knowledge of Polisy system, and Workflow systems
• Motor Vehicle claims experience
• Excellent written and oral communicator
• Sound knowledge and understanding of the Motor Claims strategy and operational imperatives

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!