IT Client Support Analyst Desktop

A new adventure awaits…  

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?  

At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. 

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!  

Let’s create a brighter future together, let’s make a difference   

Due to an internal promotion, we now have an opportunity for an IT Client Support Analyst. This position will revolve around delivering top-notch IT support to our internal clients. The Desktop Support Analyst is pivotal in imparting advanced knowledge and aiding colleagues in their drive to uphold our gold-standard IT service delivery.

 As a seasoned point of contact within the IT department, the Analyst takes charge of IT issues and service requests, leveraging a thorough understanding of our technological landscape and support policies. Their adeptly troubleshoot intricate problems that necessitate a significant degree of technical prowess.

This includes support offered by phone, IT Chat and IT Tech bar on location in Brisbane and via Service Now online.

Important to your success - let's grow together   

In order to be successful in the role, you will have the following:

• Customer facing skills & experience essential
• Proven examples of working autonomously
• Extensive Desktop experience

Functional Skills

• Application Support - Proficiency Level 2
• Network Support - Proficiency Level 2
• Incident Management - Proficiency Level 2
• IT Asset Management - Proficiency Level 1
• Service Desk - Proficiency Level 2
• Service Level Management - Proficiency Level 2
• Service Request Management - Proficiency Level 2
• Service Catalogue Management - Proficiency Level 1

Technical Skills:

• Windows 10/11 Operating System – Proficiency Level 2
• Mobile Operating System (Android/iOS) – Proficiency Level 1
• Device Management (Intune/Endpoint Manager – Proficiency Level 1
• Office 365 Suite – Proficiency Level 2
• M365 Technologies – Proficiency Level 2
• MS Intune – Proficiency Level 2
• Microsoft Teams/Teams Room – Proficiency Level 1
• Active Directory/Azure Active Directory – Proficiency Level 2
• Basic understanding of AV technologies – Proficiency Level 1
• ServiceNow - – Proficiency Level 2
• Basic understanding of ITIL Methodologies – Proficiency Level 2
• Virtual environments
• Citrix VDI – Proficiency Level 2

Belong. Zurich is here to support you  

There are so many reasons why Zurich is a great place to be, but here are just a few: 

• 5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing);

• Grow, and thrive in your career (we support and encourage it) with award winning training programs.

• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role

• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave)

• Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets… 

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.  

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.   

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure