Claims Manager, Auto Personal Lines Physical Damage Claims

The Opportunity:

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

If you have previous experience managing people in a Call Center Type claims environment, and are looking for a new challenge, we would love to hear from you. 

Zurich Canada is currently looking for a Claims Manager, Automobile Personal Lines Physical Damage Claims.

Reporting to the AVP, Personal Lines Auto Claims, you will oversee, lead and direct a team of technical Claim Professionals across multiple locations. The team handles claim specific to the OAP [Ontario Auto Policy] and Quebec Automobile Insurance Policy Form, policies.  You will play a crucial role in ensuring high-quality service and operational efficiency through performance management, development and coaching of staff.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. 

Work with inspiring leaders and supportive teammates who are dedicated to your success.  Take advantage of unparalleled opportunities for career development and personal growth in a nurturing environment. Be part of a global company that makes a difference on a global scale, providing impactful solutions and services for our customers and stakeholders.  

This is a hybrid work opportunity.
 

What you will do:

• Drive superior claims results by providing direction, technical guidance to the team  and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers and brokers, and analyzing and resolving quality and customer service problems.
• Identify trends and provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• Coordinate, manage and champion changes in requirements, strategy and culture across all areas of responsibility.
• Execute and monitor compliance with all legal, regulatory and internal control requirements.
• Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development.



 

Job Qualifications - What you bring to the table:

Required:

• 5 or more years of experience in Automobile Claims
OR
• Bachelors Degree and 5 or more years of experience in Automobile Claims
AND
• 2 or more years of people management experience

• CIP [or working towards]
• Customer service experience
• Advance Microsoft Suite skills
• Experience collaborating across work groups
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Organization and multi-tasking skills
• Strong data research and analytical skills
• Training and presentation skills

• Travel 25%

• Bilingual [French/English] an asset

Our Culture:

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. 
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.   

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us:

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.