Customer Account Executive (Part-time, Job-share, Full-time)

Location: Chichester

Closing date for applications: 13th November 2024

The opportunity:

Do you want to begin a career in the insurance industry, gain professional qualifications and work for a company who genuinely cares about your wellbeing? If so, this opportunity is for you! We’re looking for someone ambitious and empathetic to join our team in Chichester as a Customer Account Executive.

Zurich Municipal is a direct dealing commercial business, dedicated to the public and voluntary sector. Operating on both a direct basis, and alongside brokers in a tripartite relationship, we embed ourselves within markets developing meaningful and longstanding relationships at all levels.

We are seen as market leaders who support the full breadth of the sectors in which we operate, partnering with customers over long-term agreements. We operate with a segmented sales and customer relationship model with dedicated market underwriters, supported by a network of claims teams.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

Your journey at Zurich will begin in our Customer Services team as a trainee Customer Account Executive. You’ll spend the first 3 – 6 months learning everything you need to know about the industry and about our products, whilst doing basic customer service tasks, to support our Account Managers and get a feel for the business.

By the end of year 1, we’d expect you to have passed our internal underwriting exams and gained your Certificate in Insurance, which involves passing three external exams. Upon completion of your exams, you’ll become a qualified Customer Account Executive.

But training and development does not stop there. It is down to you to manage your career, and your professional development: our role, as an employer is to support you as best we can, and we take that very seriously.

Colleagues have gone on to become Customer Account Managers, achieve the Diploma in Insurance or have switched to work in other areas of the business and gain professional qualifications, for example in finance or marketing.

So, who are we looking for?

We are looking for people either taking the first step in their career or looking for a change of career, who can demonstrate that they have what it takes to:

• Learn new skills
• Work in a team
• Communicate effectively
• Empathise with customers and colleagues
• Achieve challenging goals

Ideally, you will have previous customer service experience, which you may have gained working in any industry. What is really important is your passion to learn, progress and provide our customers with a second to none service.

We think our office is an amazing place to work. A sleek converted barn about one mile outside Chichester in West Sussex. In fact, some of our latest recruits said: “The office is a fantastic place to work” – “you will want to come in here” - “it’s about as nice as you could get!”

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all backgrounds and we are committed to promoting fair participation and equality of opportunity for all our applicants.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid