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ServiceNow Solution Architect


The Role’s responsibilities include: 


  • Represent IT in the development and continual review of all BP strategy and plans.
  • Works with leaders across the SecOps organization to understand business strategies, direction, and identify needs.
  • Captures, maintains, and publishes business, information, and technical architecture artifacts.
  • Develops reference architectures, standards, and guidelines leveraged across the organization.
  • Leads or participates in enterprise vendor, technology, and tool selection.
  • Engages with enterprise project and portfolio management processes to evaluate opportunities and provide guidance on initiatives.
  • Facilitates complex design and technical discussions, reconciling differing opinions and driving the decision-making process.
  • Presents architectural decisions and proposals to stakeholders to explain how business strategy alignment is satisfied.
  • Collaborates with solution architects, IT leadership, and delivery teams to ensure alignment with target and reference architectures, provide guidance, solicit feedback, and identify enterprise IT needs.
  • Proposes the development of enterprise IT assets and services for use across business units.
  • Performs in a solution architect capacity for enterprise initiatives.
  • Creates high-level architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms.
  • Provide consultation on complex Big Data projects and is considered to be the top level contributor/specialist.
  • Support for large number of Application Development and Architecture projects and programs.
  • Help advance applications for future capabilities.
  • Builds high quality deliverables.
  • Provides advanced technical guidance and advice on initiatives.
  • Draws on deep technical experience working with an array of applications and technologies requiring depth, breadth and versatility to evaluate design alternatives for technical feasibility and provide recommendations to development teams and business partners.
  • Participates in efforts to increase performance effectiveness.
  • Identifies key capability gaps and how to address them.
  • Works across domains and teams to optimize solutions, build competency and share experience.
  • May guide a team of developers through the project to completion.


Required Technical and Professional Expertise


  • Experience interacting with IT Leadership at all levels.
  • 5 or more years of experience with ServiceNow in an enterprise production environment.
  • 2 or more years of architecting ServiceNow deployments
  • Hands-on experience deploying and maintaining ServiceNow solutions
  • Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases, core modules, and ServiceNow best practices.
  • Demonstrate experience and proficiency with implementation, configuration, and design of the ServiceNow Security Operations suite of products.
  • Demonstrate strong understanding of the CSDM 3.0 Model and CSDM within ServiceNow.
  • Demonstrate a strong technical understanding of integrating systems with ServiceNow.
  • Demonstrate a strong understanding in the following ServiceNow technologies/modules:
    • Incident, Problem, Major Incident Management and Change Management
    • Discovery & Asset Management
    • Service Portal
    • Integration Hub and APIs
    • Project/Portfolio Suite
  • 5 or more years of experience in Client Facing Communications (Oral, Written)
  • Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical and non-technical people.


Preferred Technical and Professional Experience

  • Understanding of Windows, UNIX, and Linux Server infrastructure and administration, Active Directory, LDAP, Group policy objects and permission levels.
  • Knowledge of the operational use of systems monitoring tools, includes Splunk, Microsoft SCCM/SCOM, Dynatrace.
  • Knowledge of working in a development environment

Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization.

Who we are


We foster a culture of diversity and inclusion. Our 53,000 employees worldwide live our values to protect you, to inspire confidence and help you reach your full potential. We promote opportunities for equity among our professionals, regardless of gender, differently abled, LGBTQ +, race, ethnicity, generations, belief, etc.  

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