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Scrum Master



Zurich Capability Center is currently hiring a:


Scrum Master (Insurance Experience)

As a Scrum Master within the My Zurich Brio – Digital Transformation Program supporting Life, Accident and Health BU, the candidate will play a pivotal role in driving agile methodologies and ensuring the successful implementation of projects that contribute to the overall transformation goals. This position requires a seasoned professional with a strong background in Scrum, agile practices. Good understanding of the Accident and Health Products and experience implementing products leveraging a B2P2C distribution model.

Key Responsibilities:

1. Agile Facilitation:

             • Facilitate and lead Agile/Scrum ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Sprint Retrospective) ensuring adherence to Scrum principles.

             • Foster a collaborative and iterative environment, promoting effective communication and cooperation among cross-functional teams.

2. Team Empowerment:

             • Support and empower development teams to self-organize and make decisions that lead to high-quality deliverables.

             • Identify and address impediments to ensure team progress and remove any obstacles hindering project success.

3. Project Planning and Execution:

             • Collaborate with product owners, business analysts, and other stakeholders to define and prioritize user stories and product backlog items.

             • Ensure the team's work aligns with business objectives and goals, delivering value incrementally in each sprint.

4. Continuous Improvement:

             • Foster a culture of continuous improvement within the team and organization.

             • Utilize metrics and feedback to identify areas for improvement and implement strategies for enhanced efficiency and productivity.

5. Risk Management:

             • Proactively identify potential risks and issues that may impact project timelines or quality.

             • Work with stakeholders to develop mitigation strategies and contingency plans.

6. Stakeholder Collaboration:

             • Collaborate with business leaders, product owners, and other key stakeholders to ensure alignment of project goals with overall business objectives.

             • Communicate project status, risks, and key decisions to stakeholders regularly.

7. Coaching and Mentoring:

             • Provide guidance and coaching to team members on agile practices, Scrum principles, and best practices.

             • Foster a culture of continuous learning and improvement.

  • Certified Scrum Master (CSM) or equivalent certification.
  • Demonstrated experience as a Scrum Master supporting Large, Complex IT transformation programs, preferably within the Accident & Health insurance domain.
  • Strong understanding of agile methodologies, with the ability to tailor them to suit the specific needs of the organization.
  • Excellent communication and interpersonal skills, demonstrating the ability to collaborate effectively with diverse teams and stakeholders.
  • Proficient in working with the JIRA tool, including creating Dashboards to track progress, managing capacity, burn down, and overall workstream progress.
  • In-depth understanding of End-to-End Policy Administration System flow, encompassing Rate, Quote, Bind, and Issuance processes.
  • Capable of performing Project Management tasks for the program and leading assigned workstreams.
  • Ability to collaborate with cross-functional teams and align on dependencies, schedules, key milestones, and support scrum team needs.
  • Advanced English level.

Who we are 

 Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises. 

So be challenged. Be inspired. Help us make a difference. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability. 

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