Service Delivery Testing Manager

Test Lead Manager

#ZCC  is currently hiring a:

Key Roles & Responsibilities

• Test strategy and planning, including recommendation of staffing plans and estimation of costs

• Provide strategic QA guidance and lead testing for transformational initiatives and / or application portfolios

• Remove impediments faced by project team members, utilizing agile methodology tools where applicable (e.g., scrum of scrum, retrospectives, etc.)

• Test management, communication, metrics, and status reporting, including identification of risks and escalation of issues to the project team or ZNA retained IT test lead / project managers

• Obtain approval from for all deliverables as per the defined acceptance criteria

• Prepare test summary reports for each software release targeted for production

• Coordinate work with onshore / offshore team members as needed

• Coordinate testing updates with ZNA retained IT Test Leads, Project Managers, Scrum Masters and Test Analyst(s) as needed to ensure alignment across stakeholders

• Defect Management approach and execution, including logging and reporting of defects and adherence to Defect Management by all project / scrum team members (including those outside of test team)

• Create/support/improve overall QA Process within project and within the organization using lessons learned

• Develop and coordinate the transition from project to release / prod support and ensure hand-offs are handled properly for testing, proper KT, roles / responsibilities, quality, etc.

• Recommend scope of work for automation testing and ensure plans are in place to implement and execute automation test scripts while coordinating with Test Automation strategy leaders

• Drive development of automation test scripts based on test strategy and existing frameworks

• Apply knowledge in testing tools and understanding of automation and performance testing concepts

• As needed, perform requirements analysis, author functional test cases, and execute test cases while understanding the testable software requirements

• Management and coaching of direct reports

Key Experience Needed

• Five + years of experience in Functional testing (creating test plans/test cases/test data strategy)

• Four + years of people management and leading of direct reports

• Four + years of experience with agile project delivery methodology (i.e., scrum)

• Four + years of experience with project and test management tools (e.g., Jira, Application Management Lifecycle (ALM), Azure DevOps, PICT, etc.)

• Experience with 1 or more test automation frameworks (e.g., ADAPT, Robot, SpecFlow)

• Experience with 1 or more UI Automation tools (e.g., Selenium, UFT, Cypress, Tosca)

• Experience in the financial services industry (e.g., insurance, banking)

Who we are. 

 Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises. 

So be challenged. Be inspired. Help us make a difference. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.