Transformation Insurance SME - Claims

The Zurich Commercial Insurance (CI) StandAlone countries (Bene, Nordics and France) are embarking on a new core system replacement focusing on Underwriting, Policy Admin and Claims and are looking for a SME (Subject Matter Expert) with relevant business knowledge in Claims processes, previous experience in Digital Transformation projects being a plus, to support the implementation of Guidewire PolicyCentre and ClaimCentre, and their integration into Zurich CI application landscape.

Under the lead of the Business Program Director and representing the CCO (Chief Claims Officer), the SME will be part of a team representing the 3 business units (Bene, Nordics and France) and the 3 functions (Underwriting, Policy Administration and Claims). This team will work very closely with the functional stream lead by the – under selection – system integrator (SI). This role will be responsible for collecting the required inputs/details within the claims function for the Bene business unit (BU) to enable the SI to create the functional designs for the implementation of Guidewire. In this role, you will also ensure that these inputs are harmonized with the other BU’s and other functions and require a minimum level of customization for the application.

This role will act as a spokesperson within the business unit/function to ensure the bridge between the project team and the business. Additionally, you will on occasions participate in updates to senior management. Furthermore, you will work closely with your counter part of Nordics and France business units.

This is a newly established role and will report to the Business Program Director of the Guidewire implementation project. The role will have high visibility and will be followed closely by the Executive Committees of the three business units as this is a key project for all the business units.

This role is a unique opportunity for a SME with an Claims background to be part of one of the largest core insurance transformation programs within Europe, gaining deep knowledge on a very renowned core insurance application, broadly implemented within Zurich Group, and develop skills such as stakeholders management, digital transformation and business analysis.

Key Tasks and Responsibilities

• Learn the Guidewire application & Standard (OOTB – Out Of The Box) processes
• Provide/Collect input for detailed requirements, align them with the other BU’s and document them in a structure way
• Review Functional Designs/Documentation prepared by the System Integrator
• Create/review outbound documents/template
• Support Testing stream (Review test scripts, conduct testing)
• Support Change Management stream (Review training material and instructions, support Business users during User Acceptance Testing)
• Project spokesperson/ambassador within BU/Functions colleagues

What we are looking for:

• Very good understanding of the Insurance Claims processes.
• Eager to get out of your comfort zone and learn new skills.
• Ability to embrace the concepts of "Standardization" & "Harmonization" as life motto!
• Ability to conceptualize the “to be” processes and think in an abstract way.
• Excellent interpersonal and communication skills, ease at collaborating to a productive team environment & discussions, help resolving conflicts.
• Good analytical and problem-solving skills.
• Organized, detail-oriented (when needed), and self-motivated, with the ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Ability to adapt and cope with ambiguity and uncertainty.
• Willingness to travel between the different BU locations (if/when required).
• Languages: Excellent English skills (oral & written) is required.
• Must be currently located within Belgium or Netherlands (non negotiable)

We offer  

An international, entrepreneurial, and informal working environment with professional growth and development opportunities. We offer a package that aligns with your experience and the responsibilities of your future role.

Who we are   

Looking for a challenging and inspiring work environment where you can make a difference? Zurich Commercial Insurance Benelux is part of the Zurich Group and is one of the most specialized insurance companies within non-life insurance for local and international business in the Benelux market. Millions of individuals and businesses place their trust in Zurich products and services every day.   

Are you ready to start a new adventure at the forefront of the commercial insurance industry?   

Our 61’000 employees worldwide form the basis of our success, enabling businesses and communities to face a world of risk with confidence. If you are looking to be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises, join Team Zurich! 

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences.

Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 

Be challenged. Be inspired. Help us make a difference.  

Only direct applications are processed. No acquisition via third party companies. 

Must currently reside within Belgium or Netherlands to be eligible for this role