Sales Manager

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to the Qatar Branch Manager, the Sales Manager will develop and manage the relationship with selected distribution partners (such as brokers, agents, employee benefit consultants, banks etc.) at a local level to promote the organization's propositions and to steer the business to deliver results. Ensures retention of existing portfolio, opportunities for growth and improvements of service delivery.

Job Qualifications

To be successful in your role, you will need:

• Bachelor’s degree preferred (or equivalent).
• At least 5 years of experience in relationship/account management and in Financial Services industry.
• Strong knowledge of life insurance products.
• Professional qualifications, such as CII or LOMA, would be an added advantage.
• Customer centric.
• Effective communication and stakeholder management skills.
• Good problem-solving skills.
• Proven ability to work collaboratively in cross-functional teams, fostering a culture of collaboration and knowledge sharing
• Proactive.
• Willingness to learn and keen to develop self.
   

Job Accountabilities

As Sales Manager, your role will involve: 

• Build, develop and manage relationships with customers/distributors to promote the organization´s propositions, and implement distributors’ terms of business with the organization including negotiation, new offers, and closures and terminations where required.
• Identify opportunities and steer business to deliver sales against customer/profitability targets and quality measures. 
• Work closely with colleagues in other functions (e.g. Proposition Management and Development, Marketing, Operations) to ensure sales campaigns are executed effectively. 
• Monitor performance of assigned distributors against set expectations, identify performance gaps, define actions or make recommendations to the organization´s leadership (e.g. termination of agreements). 
• Test and evaluate distribution processes and systems and provide recommendations for improvement to facilitate the continuous development of efficient working practices. 
• Maintain oversight of service delivery to the customer, taking responsibility for escalated cases and providing coaching to other team members to ensure service expectations are fulfilled. 
• Investigate and assess unusual and/or complex customer/distributor queries or service requests and/or claims and employ established techniques to determine an appropriate course of action. 
• Manage the implementation of a project, either as a small discrete initiative or a defined part of a business change program to deliver defined objectives. 
• Maintain and renew a deep knowledge and understanding of the company´s risk and compliance policies relevant to own area of work, highlight discrepancies and escalate or resolve as appropriate.