Customer Services Advisor

Location: Douglas, Isle of Man
Closing date for applications: 4th March 2025
 

The opportunity: 
In our corporate Customer services team, we pride ourselves on delivering exceptional service and support to our customers. Due to recent internal promotions, we now have exciting opportunities to join our dynamic team as a Customer Services Advisor. This is a fantastic chance to contribute to a company that values growth, development, and customer satisfaction. 
 
As a Customer Services Advisor, you will be the first point of contact for our customers, providing them with outstanding service and support. You will handle inquiries, resolve issues, and ensure that each customer has a positive experience. This role is ideal for someone who is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.  
 
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. 
 
What you’ll do:  
•    Efficiently process and manage customer requests, from email inquiries to live chat bot queries, from start to finish.  
•    Communicate with customers to gather necessary information, provide updates, and offer support throughout the process.  
•    Ensure all data is accurately entered into our systems and maintain accurate customer records.  
•    Investigate requests and work with various stakeholders to resolve issues promptly.  
•    Adhere to all regulatory and company guidelines.  
•    Participate in training sessions and team meetings to continuously improve your skills and contribute to team success.  
 
What we’re looking for: 
•    Friendly, approachable, and a great communicator. 
•    Detail-oriented with strong organisational skills. 
•    Proficient in Microsoft Office and comfortable with learning new software. 
•    A team player who can also work independently. 
•    Experienced in customer service (bonus points if you have experience in our industry!). 
 
Why Zurich?  
Aside from our fantastic office space, which we demonstrate in our video, we have: 
•    A great benefits and reward package. 
•    A supportive and welcoming team environment. 
•    Opportunities for growth and development. 
•    Fun company events and team-building activities. 
•    The chance to make a real impact on our customers’ lives. 
 
Please take a look at the video for an insight into Zurich: 
https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112 
 
Who are we?  
We are Zurich Integrated Benefits International! 
  
We provide life and savings products to markets around the world.  Established in 1982, the company has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry. 
  
We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome.  We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.  Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.  
  
This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.   
  
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.