Summer Intern - Customer Relationship Management

Location: Douglas, Isle of Man 
Closing date for applications: 21st April 2025

Zurich 2025 Summer Internship*

We are delighted to announce that the Zurich Summer Internship Programme is back for another exciting year in 2025, packed with fresh opportunities for ambitious professionals like you!
 

The 2025 Zurich Summer Internship Programme is all about giving you hands-on experience, mentorship, and a glimpse into the professional world. It's the perfect chance for students and recent graduates to gain real-world knowledge and boost their skills in a fun and supportive environment. Don't miss out on this amazing opportunity to kickstart your career!
 

What's new?
Following feedback from our previous Intern cohorts we have refreshed our internship programme to offer more opportunity to collaborate with professionals across our organisation and learn more about Zurich as a whole and how we operate as a business. You'll have the chance to participate in real-life projects, delve into our products and services whilst gaining practical experience that will set you up for future success.

Who are we looking for? 
We are seeking an enthusiastic individual to join our Customer Relationship Management teams, where you will gain comprehensive insight into our sales and distribution strategies, customer relationship management practices, account management, and support management. This role will provide you with an in-depth understanding of our customer engagement processes, as well as hands-on experience in driving sales growth, managing key accounts, and delivering exceptional customer service.
 

Skills and experience….  
•    Strong academic performance in any discipline.
•    Naturally curious and inquisitive. 
•    Demonstrates empathy: being able to put yourself in other peoples’ shoes and to show care and concern for others around you. 
•    A problem solver, who is open to innovation and will challenge the status quo to get the best result. 
•    Strong time management and organisational skills. 

A bit more about what you will be doing…. 
Gain an insight into:
•    The core elements of our Customer Relationship Management teams, including areas such as sales and distribution, customer relationship management, customer account management, and customer support management. 
•    The various aspects of sales and distribution, including how we develop and implement strategies to reach and engage potential customers, and drive sales growth. 
•    Customer relationship management, including how we build and maintain strong relationships with customers and partners, understand their needs, and ensure their satisfaction. 
•    Customer account management, including how we manage key accounts, address customer issues, and ensure the delivery of value-added and digital services. 
•    Customer support management, including how we handle customer inquiries, provide effective support, and manage client reporting to ensure transparent communication and service excellence.

Additionally, as a group, you will be:

•    Engaging in business-wide projects and interacting with relevant stakeholders.  
•    Leading an external volunteering project that will positively impact the Island’s community. 

Why a Zurich Summer Internship?
•    Competitive pro rata salary
•    25 days holiday pro rata for the duration of the internship
•    Gain experience of a fast-moving, competitive, and business-focused environment whilst completing your studies!
•    Free car parking
•    Awards for Excellence Employer of the Year 2022, Awards for Excellence Sustainable Business of the Year & UNESCO Biosphere Isle of Man Award for Energy 2023
•    Access to all committee events

*Please note, the internships are only open to applicants who are aged 16 or over from 1st April 2025 and have the right to work on the Isle of Man. 
 

*Our summer internship program kicks off in June and runs for 3 months. We do ask for your full commitment throughout the program. If you've already booked any holidays, just give us a heads-up in your application. Thanks!

Who are we?
We are Zurich Integrated Benefits and International Life.
 
We provide life and savings products to markets around the world. 
 
This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

Please take a look at the video for an insight into Zurich: 
https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112 

Our culture:      
At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.    
   
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.       
 

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.    
 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.