HR Services Manager

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally. 

Reporting to the Head of HR, the HR Service Manager will lead the HR Services Team to deliver optimal service within the agreed service level agreements. Looks to continuously improve HR services including the design and implementation of key initiatives and improvement of the effectiveness of HR Services to ensure the best utilization of HR for the business.

Job Accountabilities

As HR Service Manager, your role will involve: 

• Management of the HR Services Team to provide customer service, meet business demands and deliver on strategy. 
• Ensures that policies and procedures are continually reviewed to drive efficiency and meet organizational needs. 
• Participate/ lead regional or global HR projects and initiatives, representing the HR services function.
• Manage payroll and end of service benefit in accordance with legal/ regulatory requirements and internal policies.
• Management of local benefits e.g. medical cover and oversight of the administration of employee benefits. 
• Develops and maintains strong relationships with the business to drive results through high impact, effective and efficient HR solutions and processes.
• Oversee the successful deployment and maintenance of HR IT systems. 
• Manages the annual performance management and compensation processes. 
• Ensures appropriate grade and salary infrastructure – participates in compensation surveys and monitors trends in order to remain competitive. 
• Manages Group reporting on compensation tasks such as Equal Pay for Equal Work Analysis.
• Builds HR metrics for reporting.
• Oversee the content and maintenance of the HR self-service pages on internal HR SharePoint pages(employee intranet).
• Works in close cooperation with Compliance to ensure alignment and consistency.
• Own and complete required Risk and Audit reporting actions for HR.
• Ad hoc tasks as required by Head of HR 

People management responsibility for HR Services Team including:

• Regular 1:1’s.
• Coaching, support and guidance.
• Management of the performance cycle (Objective Setting, Year End Reviews).
• Regular career conversations and support of individual growth and development. 

Job Qualifications

To be successful in this role, you will need: 

• Minimum of 5 years HR experience in HR Services delivery, Operations or generalist function;
• Professional certification in Human Resources e.g. CIPD or similar. 
• Experience of working in a global organisation.
• Solid knowledge of HR systems.
• Solid knowledge of Compensation and Benefits. 
• In-depth knowledge of HR policies and practices and HR Systems as appropriate in scope of role.
• Proficiency in Microsoft Office software.
• Maintains expert knowledge of current local legislation (DIFC and Federal), market trends and best practicerelevant to the HR function. 
• Experience leading a multi-function HR Services/Operations Team.
• Excellent communication skills.
• Flexibility to changing environments. 

Relationships:
Internal:

• Internal clients – employees and management.
• Wider HR team – both in the Middle East and across Integrated Benefits & International Life.
• Relevant Group and Regional CoE’s 

External:

• Regulatory agencies
• Government entities
• Third party suppliers such as medical providers
• Local market data providers

Additional Information

This role will be based in Emaar Square 6, Level 6, Downtown, Dubai, UAE

Grade: A4