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Senior Claims Adjuster


Job Summary

Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With around 55,000 employees serving customers in more than 210 countries and territories, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.

We are looking for a Senior Claims Adjuster to join our team and play a key role in our Middle East Team. Reporting to the Chief Claims Officer, this individual will resolve claims at the highest authority levels on commercial reinsurance claims reflecting the highest degree of technical complexity, in the most effective, efficient way while delivering a customer-centric claims service and supporting our Zurich Middle East Strategy. 

Job Accountabilities

As Senior Claims Adjuster, you will be required to:

  • Use judgment to determine liability by gathering and analyzing relevant facts, utilizing applicable law and establishing basic principles of negligence
  • Use judgment to determine policy verification and coverage determination by analysing applicable coverage for claims and determining whether the loss falls within the coverage
  • Ensure a timely resolution to claims by developing case strategy, developing a case evaluation and escalating issues as appropriate
  • Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims
  • Assess damages by calculating applicable damages or range of damages allowed by law
  • Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits
  • Ensure customer service by proactively communicating information, responding to inquiries following customer service protocols
  • Manage litigation by assigning counsel within the approved panel where applicable, establishing litigation plan and budget, coordinating defense lawyer activities, continuously reviewing the potential for settlement with claimant, reviewing litigation expenses and authorizing payments
  • Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Depart from approved vendors with manager approval, where in the best interests of the insured
  • Ensure legal compliance by following state and federal laws and regulations and internal control requirements
  • Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed
  • Protect the organization´s reputation by keeping claims information confidential
  • Act as a technical expert for own team, and internal business partners and provides insights to help improve product offerings, risk assessments and policy language
  • Support the development and coaching of the claims team in proactive claims handling
  • Assist with operational workflow distribution and service delivery

Job Qualifications

To be successful in this role, you will need: 

  • Bachelor’s Degree (or equivalent) and more than 10 years of experience within a Claims Operation environment within Commercial Insurance industry or loss adjusting practice
  • Certificate/ Diploma/ Associate - CII/ CILA is desirable
  • Sound understanding of General Insurance commercial business is essential combined with reinsurance fundamentals
  • Responsible for personally handling claims from notification to conclusion 
  • Managing a large portfolio of claims and balancing service deliverables
  • Preparing reports and analysing data to present to management
  • Strong negotiation skills combined with an investigative ability
  • Fluency in English language skills, both written and spoken
  • Excellent working knowledge of Microsoft Office
  • Ability to integrate quickly with a small team and act as a role model

Why Zurich


At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s):  AE - Dubai 
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Shu Hui Leong
  • Closing date:

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