Actuarial Operations Analyst

Job Summary

Zurich Life Assurance is looking for an Actuarial Operations Analyst to work as part of the Service Delivery Support Team within Actuarial Operations. In this role you will report to the Actuarial Operations Team Lead.

The SDS team provides help to Operational teams by way of completing policy calculations, providing product knowledge where necessary and monitoring of Life400 for known issues. The successful candidate will have suitable mathematical ability – however, there is no requirement to complete the actuarial exams as part of this role. 
 

Your Role

The responsibilities of the successful candidate will include but not necessarily limited to the below:

•    Processing requests received from Operations e.g. backdated values/values for policies that are on the Manual Policy Database
•    Analysing the output of regular queries to highlight policies which need intervention in order to ensure that policy processing acts within the policy terms and conditions
•    Assisting in maintaining the manual policy database
•    Calculating and applying corrections to policies where appropriate
•    Assist in confirming that operational systems, processes and controls are delivering outcomes in line with policy terms & conditions and actuarial practice standards specified by the Chief Actuary;
•    Identify and escalate emerging issues with operational systems and processes;
•    Assist in proposing practical solutions to address emerging issues; both systematic and one-off;
•    Assist in calculations for large fix up projects where appropriate
•    Maintain, automate and improve existing processes
•    Working with the rest of Actuarial Operations and Operations teams; in particular Service Quality to improve service quality and the operational risk & control environment 
•    Ensuring quality and integrity of data inputs to Finance, Actuarial and other ‘second-line of defence’ users of company data;
•    Be a key team member of a cohesive, professional & informed team, keeping customer outcome as the focus
 

Your Skills and Experience

 Your skills and qualifications will include:

TECHNICAL COMPETENCIES
•    A relevant degree or postgraduate qualification in a course with reasonably strong mathematical content or industry related content
•    Good knowledge of both current and historic products, particularly the detailed operation of products on Life400
•    Detailed knowledge of current operational practices
•    Excellent knowledge of Life400
•    Strong numeracy and analytical skills, problem solving and ‘thinking outside the box’ abilities
•    Good working knowledge of Excel

NON TECHNICAL COMPETENCIES
•    Excellent accuracy and attention to detail
•    Excellent interpersonal skills
•    Be well organised and capable of working to tight deadlines
•    Ability to communicate effectively both verbally and in writing
•    Highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability
•    Be enthusiastic and keen to providing top quality service with the aim to improving the end-to-end experience of dealing with Zurich for customers and brokers 

Additional Information

Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other
Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is
looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life
insurance products and services. The company employs over 1,000 people across its locations in Dublin and
Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our
customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver
our services, we offer our employees flexible working models and interesting opportunities for further training &
development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture,
characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire
confidence and help our employees reach their full potential. We value and defend what is right and promote
opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity,
generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our
purpose - Let’s Create a Brighter Future Together!