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Cyber Security Operations Analyst



Established in 2013 and now based in Blackrock, the ITS Dublin Hub delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. 


Zurich Dublin Technology Center is looking for a Cyber Security Operations Analyst who is responsible for utilizing the existing Cyber security toolkit to detect, triage and respond to cyber security threats as quickly as possible to minimize the security risk/impact to the organization. This role will work on the Cyber Security Operations team which sits within the Cyber Fusion Centre. The job is a great opportunity for somebody to enhance their existing skills in a technical role. The role will be part of a global team which works 24/7 on a follow the sun model and this will involve some On-Call activity. This team will collaborate with various cross-platform teams to perform the initial detection, triage, response, and escalation required to mitigate security risks. This is a key position that will be the first line of defence and will deal with various security alerts. 

Your Role

As a Cyber Security Operations Analyst your main responsibilities will include, but not necessarily be limited to, the following:

  • Monitoring and actioning security alerts
  • Handling and reviewing Phishing emails
  • Perform the initial triage of alerts and take any actions necessary to reduce risk
  • Distinguish between multiple alerts to identify a path of escalation if required
  • Meet any SLAs that are required for this role
  • Work and build relationships with other teams in the Cyber Fusion Centre
  • Participate in Cyber exercises



  • Maintains operational services across the Cyber Security Operations Team and Cyber Security  
  • Assists coordination and implementation of security services across Group. 
  • Foster and maintain relationships across the global security operations team and its stakeholders


Travel and other requirements:

  • May require occasional travel to the business division headquarters, corporate centre, and across region (depending on role location) or conference locations; travel will typically not exceed 5%.  
  • Provides support for other duties as assigned by Line Manager.

Your Skills and Experience

As a Cyber Security Operations Analyst your skills and qualifications will include: 

  • Bachelor’s Degree in a technical field or equivalent experience  
  • 1-2 years professional experience preferable 
  • Experience in Information Security operations.  
  • Good team player.  
  • Incident handling and SOC experience preferable
  • Excellent English verbal and written communication skills
  • Self-starter  
  • Keen analytic skills
  • Interest in Cyber Security with goals to progress



  • Understanding of IT Security practices, methodologies, tools mechanisms and trends.  
  • Able to communicate and write high quality reports in English.  
  • Strong integrity and highly ethical  
  • Ability to breakdown complex problems into smaller parts and quickly identify a solution.
  • Knowledge around SOAR and EDR technologies
  • Good security awareness knowledge


Technical Skills:

  • Good understanding of security operations and technologies.  
  • Strong understanding of the Cyber Threat landscape
  • Capability to adapt and work with new security technologies
  • Identification of phishing emails and security alerts
  • Scripting experience is an advantage to assist with any automation activities
  • Ability to Triage a security alert and identify how to remediate this

Additional Information

Primary work location is Dublin. Position is Blackrock-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Marie Byrne is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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