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Policy Administrator - Pension & Payroll Department


Job Summary


Zurich Life Assurance is looking for an Operations Administrator. We are currently looking for highly motivated individuals with excellent communication skills to fill our Pension Payroll vacancy starting immediately.

Your Role


As an Operations Administrator your main responsibilities will include, but not necessarily be limited to, the following:


  • To support the development and routine operation of a high performing team, which operates on the basis of self-organisation and that demonstrates alignment to the operating principles
  • Processing all requests in relation to the payment of A(M)RF withdrawals, Annuities, PHI and Pension Retirement Claims. This will involve ensuring that requests are processed in accordance with Product Rules, Revenue Rules and the Company's Processes and Procedures.
  • Working towards weekly and monthly deadline in order to make payments to our Pension Customers in a timely manner
  • Conduct interactions with our customers - with empathy, listening to and understanding their needs.
  • Dealing with broker and customer phone call queries
  • Complaints handling.
  • Keeping abreast of legislative and industry changes and incorporating these into Company practice.

Your Skills and Experience


As an Operations Administrator your skills and qualifications will include:


  • Hold/be progressing towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements.
  • Good working knowledge of Microsoft Word, Excel
  • Previous administration experience is an advantage
  • Working knowledge of Corepay an advantage
  • Working knowledge of LIFE/400 an advantage
  • Excellent verbal and written communication skill
  • Excellent knowledge of Revenue legislation governing pensions, and the taxation of policyholder payments, and knowledge of other relevant Central Bank legislation
  • Working knowledge of A(M)RF and Annuity Products

Non technical competencies


  • Be enthusiastic, ambitious, and highly motivated.
  • Ability to work in a dynamic team environment
  • Be well organised, results driven and capable of working to tight deadlines
  • Good communicator with excellent interpersonal skills
  • Ability to work independently  and as part of a team
  • Be enthusiastic ambitious self starter
  • Excellent attention to detail
  • Strong customer focus and ability to build relationships internally and externally

Additional Information



Primary work location is Blackrock. Position is Dublin -based but occasional travel may be required to other Zurich locations.


If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are


Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.


Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.


At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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