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Technical Underwriter - Personal Lines (Part-Time, Job-Share and Full-Time)


Technical Underwriter – Personal Lines (Part-Time, Job-Share and Full-Time)

Location: Fareham



The opportunity: 

Do you have a background in Insurance? Are you looking to start your Underwriting career or want to take that next step? A permanent opportunity is now available to join our team, based in Fareham.


In our Personal Lines Technical Referral Team, no two days are the same. As a Technical Underwriter, you will provide underwriting expertise and guidance to our third-party administrators and intermediaries. You’ll be able to get stuck into a range of referrals, including investigating complex cases and ‘non-disclosure’, understanding the risks and facts associated before making a final decision.


This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Flex working is available.



Key Responsibilities:

  • Assess and make decisions on technical underwriting referrals from all areas
  • Investigate underwriting concerns arising from a claim - often non-disclosure - and make voidance decisions in accordance with agreed authorities and service standards.
  • Provide clear explanations for underwriting decisions, sharing relevant technical information to build and maintain relationships with third party administrators and intermediaries.
  • Resolve operational day-to-day problems referred from other functions of the business, ensuring an efficient and high-quality service is extended to all third-party administrators and intermediaries.
  • Monitor underwriting processes in order to identify opportunities for improvement.
  • Provide recommendations for solving problems or improving procedures or products.
  • Comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
  • Anticipate, recognise and respond to needs of customers, identify vulnerable customers and support the implementation of customer initiatives.



Your skills and experience:

  • Appropriate balance of people and technical skills
  • Strong communication and negotiation skills
  • Customer relationship skills
  • Proactive and able to manage a diverse workload
  • Able to take a “business view"
  • Ability to work under pressure, maintaining a strong strategic focus whilst responding to the tactical demands
  • Team player
  • Highly numerate
  • Experience in a similar underwriting role preferred but not essential
  • Progression in CII examinations or willing to progress, which will be funded by us



The reward:

As well as a competitive salary, we offer an excellent lifestyle benefits package which includes:

• 12% company pension contribution

• Annual company bonuses
• 25 days holiday + bank holidays + an additional 3 volunteering days
• Discounted gadget insurance
• Discounted technology offers
• Virtual GP appointments
• Free flu jab
• Discounted gym membership

At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.  Please talk to us at interview about the flexibility you may need.



Who we are:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.


You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.



Further information:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.


Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.


We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.


We have won numerous awards for our work on Diversity and Inclusion.  We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion.  You can read about our awards on our website.


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Apply now »