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Claims Handler Level 2 (Part-Time, Job-Share and Full-Time)


We’re the #1 best place to work in the insurance industry!

We’re delighted to have been awarded a Glassdoor Employees' Choice award, recognising us in the top 20 UK’s Best Places to Work in 2022 and the only UK insurer to make the list. The Employee’s Choice award recognises employers that shine brightest according to those who know a company best – the employees



The opportunity:  


The pace of change in insurance means we’re looking for a talented, ambitious Claims Handler to join the Zurich Municipal claims team.

Working in Zurich Municipals claims department, you will be responsible for handling and resolving a full portfolio of casualty claims by investigating, negotiating and finalising claims in line with governance guidelines and your authority limits. You’ll work within a supportive team with lots of opportunity to develop.


As a Claims Handler you will be dealing directly with customers such as local authorities, housing association, charities and small organisations so you will need excellent communication skills. Ideally you’ll have experience of working within an insurance environment and have experience of claims but we are able to consider applications from other backgrounds. Additionally you will require good case management and workload management skills.


This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.


What will you be doing? 


  • Responsible for handling and negotiating claims up to a value of £50,000
  • Compliance to statutory regulations.
  • Develop and maintain relationships with internal and external customers.
  • To proactively handle claims aiming to settle cases within optimum time scales.
  • Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled


What are we looking for? 


You will be required to deliver exceptional customer service through strong relationship management and effective negotiation skills. You will also have an inquisitive nature that will enable you to ask questions and reach accurate decisions.

Ideally you’ll have experience from an insurance or financial services background however we can consider all customer centric backgrounds.


What will you get in return? 


As well as a competitive salary we also offer an excellent lifestyle benefits package which includes: 


  • 12% company pension contribution (employee contribution optional) 
  • 25 days holiday plus an additional 3 volunteering days 
  • Annual company bonuses 
  • Contribution to medical cover 
  • Discounted technology offers 
  • Virtual GP appointments 
  • Discounted gym membership,  
  • Free flu jab 
  • Discounted gadget insurance  


At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.  Please talk to us at interview about the flexibility you may need.  


Who we are:  


With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best. 


You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. 


Our Culture: 


At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.  


Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.  


With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.  


We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. 


We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.  


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.  

Apply now »