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Pension Claims Administrator (Hybrid)


Pension Claims Administrator


Zurich Life Assurance Plc is looking for an experienced Pension Claims Administrator within our Pension Claims team.

Your Role


As a Pension Claims Administrator your main responsibilities will include, but not necessarily be limited to, the following:


Reporting to the Operations Coach, Pension Claims, as an experienced Pension Claims Administrator you will be responsible for paying out retirement claims to customers in line with revenue legislation. Your responsibilities will be wide and varied,

• Finalising Pension Retirement Claims ensuring that requests are processed in accordance with product and legislative requirements and to the highest quality.
• Conducting interactions with our customers - with empathy, listening to and understanding their needs.
• Dealing with broker and customer phone calls and email queries.
• Complaints handling.
• Keeping abreast of legislative and industry changes and incorporating these into practices within the team.
• Working with the Team Coach to identify opportunities, through the use of data,  to enhance service for our customers.


Your Skills and Experience

As a Pension Claims Administrator your skills and qualifications will include:
• Hold/be progressing towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements.
• 2 years experience working with Pension Claims is desirable or an excellent working knowledge of how pension products are matured
• Good working knowledge of Microsoft Word, Excel
• Previous administration experience is essential
• Knowledge of Revenue legislation regarding Pension Claims would be an advantage
• Working knowledge of LIFE/400 an advantage
• Excellent verbal and written communication skill
• Be enthusiastic, ambitious, and highly motivated
• Ability to work in a dynamic team environment
• Be well organised, results driven and capable of working to tight deadlines
• Good communicator with excellent interpersonal skills
• Ability to work independently and as part of a team
• Excellent attention to detail is essential
• Strong customer focus and ability to build relationships internally and externally

Additional Information


Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter  is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are


Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to

understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!


Apply now »