Claims Handler (Part-Time, Job-Share, Full-Time)

Salary: £23,000 - £30,000 depending on previous Claims Handling experience

Location: Glasgow

The opportunity: 

Are you a customer obsessed Claims Handler looking for their next move? We’re looking for talented, driven people like you to join our Motor Claims Team based in our Glasgow office.

Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career, such as fully funded insurance qualification programmes and allotted development days each month.

Our full-time working hours are 35 hours per week Monday to Friday: 9am-5pm – which means no weekends, late nights, or bank holiday working!

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

To help you become the best you can be, we provide comprehensive training that includes 5 weeks in a classroom environment and 4 weeks grad bay support. Once our formal training is complete, we’ll provide a supportive learning environment so you can confidently continue with your Claims Handler career.

You’ll bring an approachable style to our valued customer conversations through our workstreams that enables you to naturally handle customer claims queries. As a Claims Handler, some of your responsibilities will include:

• Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Review, resolve and proactively finalise claims within authority limits ensuring settlement at an optimum level with consideration to business implications.
• Maximise productivity and profitability within the team
• Contribute to a positive and supportive team culture
• Communicating with customers via live chat, phone and email

 Who are we looking for?

Ideally, you will be an experienced Insurance Claims Handler, with ability to deliver exceptional customer service to customers through empathetic and supportive communication.

As a Claims Handler here at Zurich you’ll have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You’ll need to be able to continually adapt your approach and easily multi-task in a fast-paced, ever-changing environment.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid