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Claims Handler - (Part-Time, Job-Share and Full-Time)


Location: Glasgow


Salary: £20,000 - £28,000 depending on previous claims handling experience


The opportunity:  


To drive outstanding claims outcomes across Zurich’s Motor lines of business. As a result of internal progression and growth in a number of areas, Zurich and our Claims partner WNS are recruiting for a number of excellent, highly ambitious Specialist Claims Handlers driven to achieve leading customer outcomes and build a stellar career.


The role of Specialist Claims Handler is to deliver a high-quality, cost-effective and outstanding claims service for Zurich and its customers, applying technical expertise to a wide range of claim types arising within our Motor and lines of business. The successful candidates will personally handle a portfolio of claims to an excellent, if not market-leading standard aimed at top level customer feedback, settlement times and competitive costs.


The team services first part damage claims for Zurich’s customers within all UK legal jurisdictions. This role is based in Glasgow, but can be flexible to those around the UK with the right behaviours and experience. Please note, some travel may be required to attend meetings/conferences where virtual attendance is not possible or appropriate.


At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.  Please talk to us at interview about the flexibility you may need.


What are we looking for? 


  • Candidates with a positive, can-do mindset with a desire of resolving issues.
  • Insurance experience is advantageous, but not essential.
  • Strong understanding of tNPS scoring mechanisms and where we can implement solutions to enable improvements to customer feedback.
  • Demonstrated track record of managing a large caseload.
  • Ability to work independently and exercise a high degree of self-management.
  • Strong organisational and time management skills.
  • High level knowledge of Motor products and services is recommended.
  • High level knowledge of internal governance procedures and requirements.
  • Career driven professionals seeking to make a real difference to Zurich, its customers and to their own progression.


What will you be doing? 


  • Always demonstrating role model behaviours and true customer focus in accordance with Zurich’s Claims Commitment.
  • Utilising extensive prior experience in a high-impact customer service and/or technical insurance environment.
  • Displaying a positive ‘can-do’ mindset aimed toward excellent customer outcomes, removal of waste and enhancing productivity, efficiency, and effectiveness.
  • Ensure effective and prompt settlement of claims in specialist areas.
  • Review and proactively finalise all claims within technical limits and authority levels, unless otherwise agreed to handle under licence.
  • Proactively drive own professional growth and career progression.
  • Support team-mates and share best practice.
  • Undertakes ad-hoc projects and initiatives as required.


What will you get in return?


The Financials

  • 12% Company Pension contribution – you can top this up if you wish but you don’t have to, Zurich will still contribute!
  • Annual company bonus

Time Away

  • 25 days holiday a year plus bank holidays
  • #My3days - We’re passionate about giving back to our community so you’ll receive an additional 3 days a year to volunteer in your community
  • The option to buy additional days or sell some of your holiday

Your health is important to us

  • Contribution to private medical cover
  • Virtual GP appointments
  • Discounted gym membership
  • Free flu jab
  • We care about your wellbeing and provide you with access to a wealth of support and advice from our wellbeing partners and industry experts. We also have trained Mental Health First Aiders around our business

Other cool stuff

  • Discounted gadget insurance
  • Discounted technology offers
  • Perks and discounts from our wellbeing partner LifeWorks

Making a difference

  • Creating a brighter, more sustainable future underpins all that we do here in Zurich. You can find out more about our sustainability initiatives, including how we were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
  • We’re passionate about diversity and inclusion, which we have won numerous awards for. We want our people to bring the whole of themselves to work and everybody is made to feel welcome, regardless of their background, beliefs or culture.
  • Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million



Who we are:


With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.


You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.


Further information:


At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.


Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.


With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.


We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.