Senior Claims Handler (Motor)

Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: Ideally, you will be within a commutable distance to Glasgow

Closing date: 20th March 2025

The opportunity:

Are you experienced in handling motor claims? We’re recruiting for a Senior Claims Handlers to join our team in Glasgow. Our Claims function is the largest department in our UK General Insurance business and it’s critical in ensuring we provide our customers with an efficient, professional, and empathetic service.

As a Senior Claims Handler, you will provide outstanding levels of customer service, guidance and support for team members and demonstrate your drive and determination to go above and beyond for our customers every day & that supports the achievement of commercial claims department.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

Your key responsibilities will include:

• Responsible for handling and negotiating claims above the value of £50,000
• Develop and maintain relationships with internal and external customers
• Promote and proactively handling claims within authority limits ensuring settlement at an optimum level with consideration to business implications
• Contribute to a positive and supportive team culture
• Continuous improvement mindset
• Provide input into performance management discussions of team members
• Provide guidance and support for team members
• Take action to manage own personal development and encourage others to do the same
• Supervisory responsibilities including coaching & development of team
• Assist claims Team manager in strategy and best possible customer outcomes
• Assess and evaluate claims handling processes and systems to identify opportunities for improvements
• Build relationships with customer relationship managers and broker community

Who are we looking for?

• Previous motor claims handling experience from within an insurer, broker, or financial intuition environment
• CII professional qualifications or Progression towards this will also be advantageous
• You will deliver exceptional customer service to customers through strong communication relationship management and effective negotiation skills
• Have a customer-centric mindset, thriving on getting the best outcomes for our policyholders
• Ability to review, resolve and proactively finalise claims within authority limits
• Experience of working within a team and managing with varying workloads and pressures
• Should be well organised with strong attention to detail
• Be team-oriented and able to meet goals and exceed expectations
• Have exceptional active-listening skills: questioning, summarising, and reflecting with empathy.
• Strong verbal and written communication skills - coupled with a professional telephone manner
• Take action to manage own personal development and encourage others to do the same
• You’ll be the type of person who is happy to tackle any job no matter how big or small and you’ll take pride in your ability to learn new things

Who we are:
 
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
 

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
 
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
 
 
Our Culture:
 
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
 

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
 
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
 

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.  #LI-Hybrid