Senior Claims Advisor

A new adventure awaits… 

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?  

At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. 

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on! 

Let’s create a brighter future together, let’s make a difference  

A great opportunity exists for a Senior claims Advisor – Workers Compensation which reports to the Team Manager – Workers Compensation, General Insurance Claims.

As a Senior Claims Advisor in Workers’ Compensation, you will be responsible for managing claims from start to resolution, ensuring compliance with regulatory requirements, and delivering exceptional service to our customers.

Your role will involve leading claims investigations, negotiating settlements, and providing expert advice on claims management strategies. This is a great opportunity for an experienced professional looking to leverage their skills in a globally recognized insurance company.

You will also be responsible for the following:

• Manage and assess complex workers’ compensation claims from lodgement to closure.
• Ensure compliance with legal and regulatory requirements within workers’ compensation legislation.
• Provide expert advice and guidance on claims management and strategy to both internal teams and clients.
• Collaborate with legal, medical, and investigative professionals to ensure fair and timely claim resolutions.
• Negotiate settlements and manage the dispute resolution process as needed.
• Deliver high-quality customer service, ensuring all stakeholders are well-informed and supported throughout the claims process.

Important to your success - let's grow together  

• Knowledge of workers’ compensation legislation and compliance within Tasmania
• Excellent negotiation and dispute resolution skills.
• Demonstrated ability to manage high-volume caseloads (60-70) while maintaining attention to detail and quality of service.
• Strong communication and interpersonal skills, with the ability to build relationships with clients, claimants, and internal stakeholders.
• Proficient in claims management systems and technology.
• Relevant insurance qualifications (ANZIIF, CIP, etc.) are highly desirable.

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be, but here are just a few: 

• 5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing);

• Grow, and thrive in your career (we support and encourage it) with award winning training programs.

• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role

• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave)

• Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets… 

…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.  

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.   

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure