Account Manager (Part-Time, Job-Share, Full-Time)

Location: This role will be home based, with regular travel required throughout the southwest of England and Zurich offices (Farnborough, Whiteley and London).

Closing date for applications: 31/01/25

The opportunity: 

This is an exciting role within our Public Services Team (Zurich Municipal) to support our existing customers and growth ambitions.

In this dynamic role we’ll expect you to meet financial targets for both commercial insurance and fee-based risk management services, working closely with our customers to understand their specific needs.

You’ll therefore be someone who puts customers’ needs first – someone who has natural rapport and empathy and who can build the strong relationships at all levels necessary for success.  This role therefore requires a wide variety of skills and is for someone who relishes a challenge and likes to be given the freedom and responsibility to go out there and make it happen. Everyone passionately wants to deliver an exceptional service to customers that they can be proud of. There is also a responsibility on us to find different ways to support customers.

The Account Manager role is sector specific, with a portfolio of customers that require strong, deep relationships throughout their organisation. The goal is to achieve a multi-layered relationship within customer organisations, creating touch points across Risk & Insurance officers, Finance Directors, Procurement and Estate Teams.

Equally important will be the development and strengthening of relationships internally, through the wider Zurich UK business, ensuring our proposition continues to meet customer needs and requirements.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What will you be doing? 

• Manage a number of Accounts, driving the retention and acquisition of business, whilst delivering innovative risk-based insurance solutions contributing to profitable growth.
• Structuring deals based around our end-to-end proposition, balancing customer need and underwriting rigour.
• Identifying and executing cross sell opportunities on additional lines of coverage & risk services across Zurich UK.
• Increased advocacy in the market by working more closely with influential stakeholders. The testing of new and emerging cover and risk solutions.

What are we looking for?

We’re looking for someone with extensive customer and market facing experience who can successfully influence externally and internally, balancing business needs whilst acting as an effective customer ambassador.

You’ll need to be comfortable working independently and as part of a wider market facing team. An ability to communicate well at all levels of an organisation is a crucial part of this role so our ideal candidate will have strong written and verbal communication skills and know how to flex this for different audiences. 

A good understanding of our financial results and a breadth of experience across Zurich would be helpful. If this sounds like you, then we want to hear from you!

As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.  

Who we are:  

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best. 

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. 

Our Culture: 

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.  

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.  

With the above in mind, we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.  

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. 

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.  

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.