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(Assistant) Manager, Customer Experience (General Insurance)


Job Accountabilities

  • Lead and drive the strategy of customer intelligence to achieve customer excellence and support business growth
  • Monitor and analyze the customer relationship with Zurich HK
  • Provide reports with insight to drive customer excellence
  • Identify customer needs, respond to customer queries and collaborate with internal stakeholders to optimize customer experience
  • Track the customer experience across online and offline channels, devices and touchpoints; analyze customer feedback and proactively maintain positive experience
  • Identify and recommend opportunities to continually optimize customer experience and promote the customer-oriented culture across the organization
  • Facilitate the rollout of customer experience initiatives from Group and/or Regional Office


Job Qualifications

  • Degree holder with minimum 5 years of relevant experience in customer analytics and/or customer experience, preferably in insurance industry
  • Candidate with less experience may be considered as Assistant Manager
  • Excellence communication and presentation skills in both English and Chinese
  • Strong analytical and problem-solving skills



Why Zurich


At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 


We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 

Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s):  HK - Hong Kong 

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